Account Manager

Employment: Full-time Experience: Mid-Senior level Ripjar was founded by veterans of GCHQ to bring national security-grade intelligence tools to the fight against financial crime. Financial crime funds human trafficking, terrorism, corruption and sanctions evasion on a global scale, and the organisations on the front line need technology built to match the threat. Today, Ripjar's AI-native software and data fusion products are used by governments, the world's largest banks, and global enterprises to automate the detection, investigation and monitoring of serious financial crime. Every day, hundreds of customers and thousands of daily active users rely on the platform to screen hundreds of millions of names for risk in real time, prevent money laundering and stop terrorist financing. If you want your work to matter, this is where it happens. The role: We're looking for an Account Manager to own and grow a portfolio of enterprise accounts across financial services and corporate markets. You'll be the primary commercial relationship for some of Ripjar's most strategic clients — building deep partnerships with compliance, AML, and risk stakeholders, driving renewals, and identifying opportunities to expand our footprint. This is a high-impact individual contributor role for someone who thrives in a consultative environment, understands the regulatory pressures facing financial institutions, and knows how to navigate complex, multi-stakeholder enterprise deals. Key Tasks — Account Management Own the full post-sale lifecycle — from onboarding through to renewal — serving as the trusted advisor for all name screening and compliance-related topics Maintain executive and operational relationships across named accounts, delivering structured success planning and Executive Business Reviews focused on value realisation Proactively identify and mitigate retention risks; maintain customer health frameworks and engagement standards Negotiate renewals in collaboration with internal stakeholders, presenting strong, defensible commercial positions Identify and progress organic expansion opportunities based on adoption and outcomes, working with the Head of Customer and Partner Success & Growth Present Ripjar's full product offering and run tightly managed sales cycles with appropriate internal support Improve cross-functional handovers (Delivery → CSG → Support) to ensure continuity and accountability Act as the primary voice of the customer to Product, Engineering, and leadership, and as escalation point for complex customer issues General Be aware of, and respond appropriately to, issues of data confidentiality Support and comply with Company policies, practices and procedures, including Ripjar's Information Security Management responsibilities Contribute to the overall ethos and objectives of the Company Maintain respectful and effective communication with colleagues and stakeholders Comply with health and safety procedures, taking responsibility for yourself and others Undertake other duties reasonably assigned by your line manager or senior leaders that are commensurate with the post Requirements What we are looking for: Enterprise B2B SaaS sales or account management experience, with a track record of expanding existing revenue with accounts Demonstrable success selling into financial services, professional services, or large corporates — ideally in RegTech, compliance, risk, data, or security software, with direct exposure to MLRO, financial crime, or sanctions functions Fluency navigating complex enterprise buying processes: multi-stakeholder engagement, legal, procurement, InfoSec review, and multi-year contract negotiations Strong commercial instinct: ability to build value hypotheses, articulate ROI to CFO- and CCO-level stakeholders, and hold pricing under procurement pressure Excellent forecasting discipline and CRM hygiene (Salesforce or equivalent); comfortable operating in MEDDPICC or a similar qualification framework Executive presence: able to hold your own with senior banking and corporate leaders, and to translate technical capability into business language Genuine curiosity about financial crime, sanctions, and how AI is changing the compliance stack; exposure to AI, data, or analytics products is a plus Right to work in the UK; willingness to travel across the UK and Europe (occasional US travel) Benefits Why we think you’ll enjoy it here: Competitive base salary DOE + commision 25 days annual leave + birthdays off, rising to 30 days after 5 years of service Christmas shutdown Fully remote working 35 hour working week Flexible working hours. Private Family Healthcare Life Assurance Pension salary sacrifice Employee Assistance Programme Company contributions to your pension Enhanced maternity/paternity pay The latest tech including a top of the range MacBook Pro There is a well-stocked pantry with food, snacks and drinks when in the office