Refund policy

One paid plan, one rule: 14 days to change your mind, and the money comes back in full.

14-day money-back guarantee

Ask within 14 days of a payment and we refund that payment in full. You do not need a reason, and there is nothing to qualify for. The money goes back to the card or account it came from.

How to ask

Write to support@sottava.com from the address on your account, or request the refund through Paddle, using the support link on your receipt. Either route works; writing to us is faster.

We answer within one business day. Once the refund is issued the money usually reaches a card within 5 to 10 business days, depending on your bank.

Cancelling

Cancel at any time from your profile page. Cancelling stops future charges. Pro keeps working until the end of the period you already paid for, then the account returns to the free feed.

Who processes the refund

Sottava is operated by SD Software LLC. Purchases are sold through Paddle, who act as merchant of record and issue the refund, so it appears on your statement the same way the charge did. Their buyer terms apply to the transaction alongside our terms.