Agile Release Manager

Employment: Full-time Experience: Mid-Senior level Education: Bachelor's Degree Are you looking to join Callsign as a Release Manager with a twist? Callsign are actively recruiting for an Agile Release Manager to join our technology team at our Abu Dhabi office. We're on a journey to make our releases easier, faster, and more frequent — and this role exists to drive that journey, not just manage releases as they are today. It's a great fit for someone who's collaborative, organised, tech-savvy, and enjoys both delivering and teaching. This role splits your time between hands-on release management and helping our teams grow stronger at agile practices — because the more our teams internalise agile ways of working, the smoother, faster, and more reliable our releases become. You won't just be running releases; you'll be actively working to improve the process release after release. This is a dual-focus role. Half your time will be spent managing release execution on real Intelligence Driven Authentication projects — working with Technology, Customers, Partners and other Callsign teams. The other half will be spent coaching and training our scrum teams on agile ways of working — not as a day-to-day Scrum Master embedded in a single team, but as a trainer who builds agile capability across multiple teams. As that capability grows, releases get easier, faster, and more frequent — and that continuous improvement is the core purpose of this role. Requirements Release Manager (50%) Work with global cross-functional teams (Sales, Product Management, Engineering and Operations to deliver Callsign solutions to customers Own the release calendar, go/no-go criteria, and deployment mechanics for products moving into non-production and production environments Support QA and DevOps functions to help ensure products are developed to a high standard and deployed quickly and securely Continuously identify friction points in the release process and drive improvements — manual steps to automate, bottlenecks to remove, cadence to tighten Track release health over time (frequency, lead time, failure rate) to demonstrate ongoing improvement Develop and maintain effective working relationships across internal Callsign teams Agile Trainer (50%) Design and deliver agile training sessions and workshops across multiple scrum teams Coach engineers, designers, analysts and product owners on agile principles — with an explicit focus on the habits that make releases smoother (predictable commitments, clear ownership, fewer last-minute surprises) Help teams build their own agile muscle rather than depending on a single embedded facilitator Identify gaps in agile maturity across teams and create targeted learning plans, prioritising the gaps that most affect release reliability Treat each training cycle as an experiment: measure whether it moves the needle on release speed and reliability, and adjust Required Knowledge / Experience Recognised Agile trainer-level certification (e.g. ICAgile Certified Professional–Agile Coaching, Scrum Alliance Certified Scrum Professional, or equivalent) enabling you to formally teach others, not just facilitate Excellent communicator, skilled in conflict management, comfortable presenting and training as well as doing hands-on delivery work Curious, collaborative, empathetic, humble, reflective, energetic, and agile work attitude Some relevant industry experience in delivery/release coordination and agile ways of working Experience with or strong working knowledge of Agile and DevOps practices A continuous-improvement mindset — genuinely motivated by making processes better, not just running them Comfortable balancing two distinct modes of work: delivering and teaching Nice to Have Experience running training sessions, workshops, or onboarding programmers Experience with release automation or CI/CD pipeline improvements Understanding of IT security products and how they're applied (identity, authentication, access control, etc.) Familiarity with service management approaches such as ITIL Benefits Private Premium Health Insurance Visa costs including 1 month paid hotel stay on arrival Annual Airfare Allowance for the home country 3 months full pay maternity leaves & 2 weeks full pay paternity leaves 25 days of annual leave + Callsign Bank Holiday (not included in holiday allowance) Competitive Salary Gratuity as EOSB