AI Project Manager / Deployment Strategist / CSM

About Shelf: The enterprise is going agentic — but most AI agents fail when they hit real business complexity. Shelf is changing that. We’ve built the operating system for agentic AI: a platform that models your policies, workflows, and operational logic into an AI Data Model so agents don’t just respond — they reason. The result? AI that understands how your business actually runs and delivers precise, compliant, auditable outcomes at scale. Brands like Amazon, Nespresso, HelloFresh, and KeyBank trust Shelf to power AI agents that resolve 85% of cases autonomously, cut handle times by 20–25%, and turn hours-long processes into seconds. We’re partnered with Microsoft, Salesforce, OpenAI, Snowflake, and Databricks — and recognized by Gartner (Cool Vendor) and IDC (Innovator) for our approach. If you want to sell the infrastructure that makes agentic AI actually work in the enterprise, you’re in the right place. Our mission is to empower humanity with better answers everywhere. About Role: Lead enterprise AI use cases from discovery to deployment and measurable business impact. You will work with our customers and prospects to identify opportunities, build the business case, configure AI and Agentic solutions in Shelf, and drive delivery across customer and internal teams. A key focus is helping existing Shelf customers adopt AI/Agentic capabilities, including copilots, AI agents, and process automation. Working alongside Account Executives and Solutions Architects, you will own each use case end to end and enable customers to run and improve their solutions independently. Success is measured by use cases live and value proven. Location – work from the office (Warsaw, Poland). Key Responsibilities - Discover and prioritize AI opportunities. Work with customers to identify valuable AI use cases, balancing business impact with implementation effort, initially focusing on Shelf’s existing customer base. - Define scope and build the business case. Understand the customer’s goals, assess readiness, establish baselines, and agree on measurable outcomes, success criteria, and expected value. - Own implementation. Build and refine the customer’s AI Data Model, including relevant knowledge, entities, relationships, and business rules. Configure Copilots, AI Agents, and workflows in Shelf. - Lead delivery from discovery through rollout. Own plans, milestones, dependencies, risks, and stakeholder decisions. Align customer and internal teams on integrations, access, and deployment requirements. - Validate quality and readiness. Establish evaluation task banks and acceptance criteria, investigate gaps, and verify improvements before expanding deployment. - Drive adoption and customer capability. Guide customers through pilots, collect feedback, and equip their teams to use, operate, and improve the solution. - Prove and expand business impact. Measure results against agreed objectives, communicate value to decision makers, and identify further use cases that support adoption, retention, and expansion. - Make delivery repeatable. Turn implementation experience into reusable playbooks, templates, and automation. Bring structured customer feedback to Product and Engineering. Required Skills & Qualifications - 5+ years in customer-facing B2B SaaS delivery, such as solutions consulting, implementation, professional services, technical customer success, or technical program management. - Proven ownership of complex implementations, from discovery and scoping through deployment and measurable results, involving multiple customer and internal stakeholders. - Hands-on experience implementing AI, GenAI, or automation solutions, including configuring workflows and translating business needs into working systems. - Experience structuring business knowledge, using concepts such as ontologies, taxonomies, entities, relationships, metadata, and business rules. - Technical fluency to work credibly with customer IT and engineering teams on APIs, integrations, authentication, permissions, and data flows. - Strong analytical skills, including defining success metrics, evaluating AI quality, interpreting usage data, and building business cases using SQL or comparable analytics tools. - Clear, consultative communication, with the ability to lead discovery, challenge assumptions, secure stakeholder decisions, and coach customer teams. - Strong ownership in an evolving environment, including prioritizing work, managing risks and dependencies, resolving ambiguity, and improving processes while delivering. Why Shelf: - Our Leadership Team has deep knowledge management and AI domain expertise and enterprise SaaS background to execute this plan - We love our customers and our customers love us. Ask a Shelf customer why, and they’ll tell you it’s because of our innovative capabilities, rock-solid reliability, they truly enjoy working with our people, but most of all – it’s the improvements they see in their business KPIs. - We have raised over $60 million in funding and our investors include Tiger Global, Insight Partners, Connecticut Innovations, and others - We have high velocity growth powered by the most innovative product in our category, 3X growth for 3 years in a row - We now have over 100 employees in multiple U.S. states and European countries, and we have ambitious hiring goals over the next few months Our Values: Quality - We’re united by our focus on world‑class Quality. Quality in all things – starting with everything that leaves your desk. Everything you touch – every email, report, campaign, and piece of code – should be outstanding. Your work product should blow people away. Having people look at what you’ve done and say, “Wow.” That’s the standard here. Remember that how you do anything is how you do everything. Focus on craftsmanship—your ability to make things better. Momentum - for us means that you should know that the things you’re responsible for are moving forward. When you look around and see something that’s stalled, get it moving again. We pride ourselves on “ball movement.” When your boss or team leaves you with something, they should return to see measurable progress. Small, continuous movement is our recipe for success. Constantly look for how to make the work around you move forward. We want you to initiate solutions, ideas, and progress. Don’t wait for it to come to you—reach out and create movement. All the time. Accountability - We expect every team member to feel that they are accountable for more than anyone might normally expect. Each of us should feel real responsibility for things even at the edge of our control. We consistently share and align on expectations, give each other open and respectful feedback, and use those two drivers to ensure that every agreement we make with one another is clear and complete. Hard Work - We’re here to do something difficult together. We care intensely about the mission and we expect that from our teammates. That care means that we work hard here. Hard work comes with long hours, extra effort…and real opportunity at Shelf. Your passion for creating and sustaining output is a part of our DNA. Support each other, cheer each other on, drive the mission forward. Great teams sustain intense effort together to win. Learning Agility - We’re innovating in one of the fastest‑moving spaces in history at a time of accelerating global change. That’s incredibly exciting and requires each of us to commit fully to learning each and every day so that we can be the best at what we do. None of us know everything. All of us can learn anything. Staying open and constantly curious is a key success driver at Shelf. It also requires humility. We prize people who are consistently humble and open to making mistakes and growing from them. Recognize also that learning itself is a skill…we need you to be really good at it. Keep dialing in your own understanding about how you learn best and push yourself to keep growing. Adapt and Thrive - Overcoming challenges lives deep in our DNA. We have a proud history of understanding and living the reality that obstacles are our opportunities…they’re the key to our success. Change is a constant in our business and fighting change is counterproductive. We need you to be good at being uncomfortable and understand that discomfort is the key to growth. Cultivate your own ability to adapt and know that struggling well is something you’ll share with every team you’re on at Shelf. Our company stories are about thriving through real difficulty…together. Win Together - We win or lose as a team. Always. Everything you do here is connected to the rest of the organization. Part of our shared team environment demands full honesty…real candor and directness with one another. We expect you to constantly be thinking about how to support your teammates and the company, always acting in service to our shared mission and what’s best for the organization as a whole.