Aligne/ETRM Platform Support Engineer

Employment: Full-time Experience level: Mid-Senior Level Job Description Location: Houston, Texas, (Hybrid – at least 3 days onsite/week). For the first 3 months for onboarding, client may ask that the consultant comes in 5 days a week. Visa Sponsorship: We offer sponsorship under specific treaty-based U.S. work visas, including TN and E-2 (for eligible Canadian, Mexican, and French citizens). We do not support or transfer other visa types (e.g., H-1B).  We are looking for an US  Energy - Aligne/ETRM Specialist to join our team as a consultant and support one of our clients in the power and energy industry . The consultant will play a key role in supporting the transition from Aligne to Orchestrade , providing day to day production and operational support throughout the implementation. As a functional and technical subject matter expertise for the FIS Aligne Energy Trading and Risk Management (ETRM) platform, the consultant will act as a primary liaison between frontend commercial trading desks, middle-office risk management, backend financial accounting, and internal IT delivery teams. The position is responsible for day-to-day production support, system configuration, functional specifications mapping, and driving critical platform transformations or version upgrades. FIS Aligne / ETRM Technical Support Provide L2/L3 technical and functional production support for FIS Aligne/ETRM applications supporting commodity trading, risk management, scheduling, settlements, and back-office operations. Key Responsibilities Provide 24×7 production support, incident triage, troubleshooting, escalation, and resolution in accordance with SLAs. Support the complete commodity trade lifecycle, including trade capture, amendments, positions, scheduling, nominations, confirmations, settlements, invoicing, risk, valuation, and P&L. Troubleshoot FIS Aligne application issues, configuration problems, data discrepancies, workflow errors, batch failures, and application performance issues. Use SQL/Oracle to investigate trades, positions, transactions, reference data, settlements, and production data issues. Perform Unix/Linux troubleshooting, log analysis, process monitoring, shell scripting, and file-system investigation. Monitor and troubleshoot EOD/EOM batch jobs, Control-M/Autosys processes, scheduled tasks, and dependent workflows. Support integrations using REST/SOAP APIs, XML/JSON, SFTP, messaging, and file-based interfaces between ETRM and downstream/upstream systems. Investigate market-data, pricing, curve, position, valuation, MTM, and P&L discrepancies. Perform root-cause analysis (RCA), problem management, incident reviews, and implement permanent corrective actions. Coordinate with traders, risk, scheduling, settlements, accounting, developers, DBAs, infrastructure teams, and FIS/vendor support. Manage ServiceNow incidents, problems, changes, releases, and production deployments following ITIL/change-management processes. Support application upgrades, patches, releases, testing, and production validation. Create technical documentation, knowledge articles, support procedures, and provide user/vendor communication.     Qualifications Required Skills FIS Aligne / ETRM Commodity/Energy Trading & Trade Lifecycle Production/Application Support – L2/L3 SQL, Oracle, Unix/Linux, Shell Scripting Batch Processing / Control-M / Autosys REST/SOAP APIs, XML/JSON, SFTP Market Data, Risk, P&L, Valuation, Settlements ServiceNow / ITIL Incident, Problem, Change & Release Management Root Cause Analysis and troubleshooting Strong communication and stakeholder-management skill Preferred: Experience supporting energy/commodity trading environments, physical and financial commodities, EOD/EOM processing, application upgrades, automation using Python/Shell, and vendor management. Company’s Benefits At Talan, we invest in our employees' well-being and empower them with benefits, including: 💵 Competitive salary between  USD $110,000 - US$140,000 💸401(k) retirement plan with company matching 🌴15 days of paid vacation per year at hire and up to 27 according to seniority (annual untaken vacation days are cashed out) 📴8 paid holidays + 5 sick days + 2 personal days per year ❤️‍🩹Company health, dental, and vision insurance plans + FSA 🦺Voluntary STD and LTD 🚍 Commuter/transit benefits All your information will be kept confidential according to EEO guidelines. Company Description Talan is an international group that supports its clients in their end-to-end Data & AI transformation by combining management consulting with technological expertise. With over 6,000 employees across five continents, we accelerate our clients' transformations through long-term partnerships, creating measurable and sustainable impact.  Our value proposition is built on a structured innovation ecosystem: 2,500 Data & AI experts, proprietary solutions built on advanced models, and an applied research, experimental development, and innovation laboratory. In Americas, our multidisciplinary teams bring over 30 years of experience helping business leaders across key industries achieve measurable performance and strong ROI, designing, building, and scaling solutions that enable companies to grow more efficiently.