Analyst , Performance

Employment: Full-time Experience: Mid-Senior level Education: Bachelor's Degree Who Are We❓ Step into the world of Mrsool where convenience meets innovation! As one of the largest delivery platforms in the Middle East and North Africa (MENA) region, Mrsool has captivated users with its unique and seamless experience, earning it the highest ratings among all major delivery platforms on both Apple's App Store and Google's Play Store. What sets Mrsool apart is its commitment to providing an unmatched "order anything from anywhere" experience. Using Generative AI, we analyze customer instructions in real-time and search across 100,000+ restaurants and stores to find exactly what they need. Our cutting-edge technology, combined with a vast fleet of dedicated on-demand couriers, ensures fast and reliable delivery no matter how far or remote the location may be. But don’t just take our word for it Mrsool is consistently rated among the highest of all major delivery platforms, earning top reviews on both the Apple App Store and Google Play Store. Our commitment to a flawless, personalized experience has earned the trust of millions across the region, making Mrsool the go-to delivery app for a generation that demands both convenience and excellence. Whether it's a late-night craving, a forgotten item, or a special gift for a loved one, Mrsool is here to deliver, quite literally. We take pride in the convenience we offer, empowering you to get what you need when you need it, all at the tap of a button. The Job in a Nutshell💡 Performance Analyst joining Mrsool’s Performance & Analytics team. In this role, you will transform business questions into clear, data-driven insights that support decision-making across multiple verticals including food delivery, services, and logistics. You will analyze performance trends, diagnose operational and business issues, build analytical models, and deliver actionable recommendations. This role requires strong analytical thinking, hands-on problem solving, and the ability to thrive in a fast-paced, data-driven environment. If you're eager to take on this rewarding opportunity, we’d love to hear from you. Apply today! What You Will Do💡 Own analysis end-to-end across the business: scope the question, pull and validate the data, run the analysis, and land on a clear answer Analyze business and operational performance across verticals; identify and quantify the drivers behind changes in orders, revenue, margin, and customer behavior Run deep-dive investigations into performance trends and problems, separating signal from noise and diagnosing the underlying root cause rather than the symptom Build financial and operational models to size opportunities and evaluate the impact of pricing, promotions, incentives, and product or operational changes Conduct unit economics, profitability, cohort, retention, and trend analysis across customer segments, order types, and business initiatives Pressure-test assumptions and business cases with data, and challenge conclusions that the numbers do not support Translate analytical findings into clear, concise insights and concrete recommendations for stakeholders Support a broad range of analytical projects and exploratory analysis as business priorities evolve Requirements What Are We Looking For❓ 3+ years of experience in an analytical role within technology, marketplace, operations, finance, or management consulting Strong analytical and quantitative skills, with a proven ability to break down complex, ambiguous problems and structure them into clear analysis Advanced SQL, with the ability to write and optimize complex queries and validate results independently Strong Excel skills, including financial modeling, scenario analysis, and clear data presentation Solid understanding of marketplace or on-demand delivery economics, including unit economics and profitability drivers Experience with cohort, retention, and behavioral analysis Strong analytical judgment: the ability to challenge assumptions, assess data quality, and interpret results critically A rigorous, detail-oriented approach to analysis, paired with the commercial sense to know which numbers actually matter Comfort working with ambiguity and limited briefs, and the initiative to move analysis forward independently Excellent communication skills, with the ability to structure complex findings clearly for non-technical audiences Who Will Excel❓ Experience in a high-growth or fast-paced business environment A background in management consulting or a similarly structured problem-solving environment Multi-vertical or multi-product analytical experience Proficiency in Python or R Experience with BI tools such as Metabase, Looker, or Tableau Familiarity with product analytics, experimentation, or marketing analytics Benefits What We Offer You❗ Inclusive and Diverse Environment: We foster an inclusive and diverse workplace that values innovation and provides flexibility. Competitive Compensation: Our compensation packages are competitive and include potential share options for certain roles. Personal Growth and Development: We are committed to your professional development, offering regular training and an annual learning stipend to help you advance your career in a fast-paced, dynamic environment. Autonomy and Mentorship: You’ll enjoy a degree of autonomy in your role, supported by mentorship and ambitious goals that drive both your personal success and the company's growth. Working Hours: 5 days a week, 8 working hours and 1 hour lunch break.