Associate Contract Billing Specialist (NA)

At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions. The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you’re looking to build your career with an exceptional team, you’ve come to the right place. Join SolarWinds and grow with us! Summary: At SolarWinds, the Contract Billing Specialist manages complex billing readiness activities for multi-year subscription agreements, ensuring accuracy, compliance, and revenue protection. This role operates with high independence, collaborating with Sales, Renewals, Finance, and Order Management teams to identify risks, resolve billing challenges, and enhance operational efficiency and customer experience. Responsibilities: Manage and proactively engage with a portfolio of complex Year 2 and Year 3 subscription billing accounts. Resolve escalated customer billing inquiries and contract-related concerns, ensuring timely closure of billing readiness activities. Review and validate subscription contracts, pricing structures, billing schedules, and entitlement information. Identify discrepancies and resolve contract, pricing, or system-related issues with minimal supervision. Analyze billing readiness pipeline to identify operational and revenue risks and recommend corrective actions. Ensure compliance with company policies, audit requirements, and billing controls. Collaborate with internal stakeholders, providing guidance on billing processes and customer readiness requirements. Support onboarding and knowledge-sharing activities for new team members. Required Skills: Bachelor's degree or equivalent professional experience. 3+ years of experience in Order Management, Billing Operations, Sales Operations, Renewals Operations, Contract Administration, or Revenue Operations. Strong understanding of SaaS, subscription billing, and recurring revenue models. Advanced knowledge of Salesforce or similar CRM platforms. Experience managing complex customer accounts and contract structures. Strong analytical and problem-solving skills. Preferred Skills: Experience with NetSuite or other ERP platforms. Knowledge of revenue recognition and subscription lifecycle processes. Experience participating in operational improvement initiatives. SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law. All applications are treated in accordance with the SolarWinds Privacy Notice: https://www.solarwinds.com/applicant-privacy-notice