Business Development & Operations Specialist

Location : Athens We are seeking an experienced and results-oriented ( Senior) Business Development & Operations Specialist to perform outreach, launch & manage partnerships with taxi dispatchers and/or B2B Clients across Greece expanding our geographic footprint solidifying our market leadership. This role also includes reporting, day to day account management, coordinating and successfully launching all local operations needs, as well as analysing market performance and proactively proposing strategies and action plans for business growth, thus requiring extensive collaboration with central teams (e.g., Central Operations, Product, Marketplace Performance, Business Analytics). YOUR DAILY ADVENTURES WILL INCLUDE: Business Development : fully understand the taxi industry in Greece and Freenow’s products to develop win-win relationships with taxi stakeholders for ongoing success. Support contract negotiations effectively. Continuous monitoring of performance. Identify Product improvements and align with relevant stakeholders to deliver them SaaS Sales: Engage and build relationships with Taxi Dispatchers (Radiotaxis), demonstrating the value of our product solutions, develop and maintain a robust sales pipeline, ensuring consistent growth. Regional Expansion: drive expansion initiatives in new regions via dispatchers partnerships Strategic project management : Coordinate and successfully launch all local Operations projects, fostering strong relationships with key stakeholders within the company for ongoing success Data-Driven Optimisation: Analyse market performance, detect areas of improvement to drive success and proactively propose new projects & action plans for business growth Cross-Functional Collaboration: Partner with Product, Marketplace Performance, Business Analytics, and other relevant teams to drive operational excellence and enhance business development Execute and help define the strategy for Operations in Greece, together with the General Manager and the Business Development Manager. TO BE SUCCESSFUL IN THIS ROLE: 2+ years of progressive experience in Tech, Operations, or Consulting/Strategy, preferably in high-growth, startup, or scale-up environments Relevant Business Development Experience: with proven results, a plus if it’s in the mobility industry Strong Project Management skills: preferably with a background in Operations, with proven experience in managing diverse stakeholders in different teams, reporting lines and countries Experience collaborating effectively with Product and Tech teams to define operational requirements Strong analytical and problem-solving skills, with the ability to translate data insights into actionable strategies Excellent communication, interpersonal, and presentation skills, including the ability to effectively influence and negotiate with external stakeholders A proactive, results-oriented mindset with a strong business acumen and the ability to identify and capitalise on market opportunities Native or bilingual Greek proficiency , very good level of English. BENEFITS & PERKS IN A NUTSHELL: Flexible working arrangements LinkedIn Learning Sabbatical & special leave policies WeRoad partnership Birthday, 24th + 31st December off Short term EU work policy Mobility Credit Health Insurance Employee assistance program Plus more local benefits depending on your work location! DIVERSITY, EQUITY & INCLUSION: Freenow is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age. We want you to grow and evolve, bring your true self to work . ABOUT FREENOW: Freenow by Lyft empowers smarter mobility decisions, helping people to move freely and cities to thrive. Through our multi-mobility app, we feature broad options for everyone across 9 European markets and over 180 cities. Millions of passengers can access services including taxis, private hire vehicles, carsharing, car rental, e-scooters, e-bikes, e-mopeds, and public transport within a single app. In July 2025 Freenow was acquired by Lyft, a global mobility platform, which connects riders and drivers for billions of rides across North America and Europe. Together, Freenow and Lyft are creating a more caring and connected world, with transportation for everyone. We are a global, diverse, highly motivated, and collaborative team that strives for excellence and likes to have fun. Ready for your next ride?