Change and Release Coordinator

Employment: Full-time Experience level: Mid-Senior Level Job Description Are you ready to discover the role of a Change and Release Coordinator  in Netcompany? As a Change and Release Coordinator you will: Coordinate the operational changes and releases of all live service elements, with a focus on planning, coordination of resources and activities, version controlling, while maintaining quality and minimising risk Ensure that Release and Change Management Key Performance Indicators (KPIs) are reported and that their targets are met Coordinate with DevSecOps Engineers and other technical teams for deployments, automation improvements, and release optimisation Collaborate with project and operational teams to ensure effective system change and release implementation Assist in support models set up and in managing the transition of projects and new services into the business-as-usual (BAU) model Coordinate with suppliers, contractors, third parties, etc., to ensure timely change and release implementation and contractual fulfilment, where applicable Follow up on release and operational change activities throughout all stages of the release and change lifecycle Qualifications What would make you a fit for the role: Minimum of 5 years of experience in IT operations and/or IT service management and delivery Experience working within ITIL-aligned frameworks and structured change and release management processes ITIL Foundation certification (or higher) Excellent understanding and practical knowledge of ITIL service management processes, including: Incident Management Problem Management Change Management Release Management Event Management Knowledge Management Agile or DevOps certification Project Management certification Proficiency with IT Service Management (ITSM) tools as defined or agreed by the Contracting Authority (CA) Understanding of CI/CD pipelines and configuration management tools Strong coordination and analytical skills Ability to communicate effectively and work in a multicultural, multi-vendor operational environment Excellent ability to manage multiple high-priority efforts, competing priorities, and changing requirements, schedules, and priorities Additional Information Being a part of the Netcompany team, you will be provided with:  The opportunity to work in a modern environment & in a hybrid working model A seamless onboarding experience and a buddy to support you on your first steps A competitive compensation & benefits package Health and life insurance program Meal & commuting allowance Well-being activities (on premises) Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings) A personalized development plan for targeted career growth If you are looking forward to be part of a diverse environment, and have the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be! By joining Netcompany in Athens, you will be part of a vivid team of 2,300+ tech professionals. When at the office, you'll have the flexibility to work from our three modern, sustainable, and state-of-the-art offices. Please upload your CV in English via the Apply button. All applications will be treated as strictly confidential. We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our everyday working experience. In the following link you may find our CV Submission privacy notice: https://netcompany.com/cv-submission-privacy-notice/ Company Description We are dedicated to responsible digitalisation, building innovative, inclusive solutions that drive meaningful impact. With over 8,900 professionals across Europe, we help EU institutions, public and private organisations thrive in a rapidly evolving digital world. Are you ready to shape the future through technology? Your journey starts here. Take a look at some of our impactful projects here: https://netcompany.com/cases/