Collections Strategy Manager

Main Responsibilities Conduct in-depth portfolio analysis and provide recommendations to improve collection efficiency. Budgeting and expense planning for the Debt Collection Department, including translating budget figures into P&L metrics and aligning financial plans with operational KPIs Develop, launch, and analyze A/B tests for hypothesis validation and process improvement. Monitor KPIs (RPC, PTP, Recovery Rate, etc.) and respond promptly to deviations. Coordinate support of existing collection reports and dashboards Initiate and coordinate the creation of new reports and dashboards Responsible for piloting and production deployment of new tools and strategies. Collaborate with Product, Operations, and Legal teams to synchronize strategic changes. Research global debt collection trends and adapt best practices for local markets. Prepare regular analytical reports and present results to management. Requirements 3+ year of experience in portfolio/strategy management in banking or microfinance. Strong SQL skills and experience working with large datasets. Practical A/B testing experience and result analysis. Familiarity with automation tools for debt collection. Strong analytical and problem-solving skills. English: Upper-Intermediate or above