Compliance & Fraud Operations Specialist

JOIN THE TEAM BUILDING AN AI-FIRST COMPANY 🚀 Hostinger serves more than 5.5 million clients across 150 countries, but we're still excited about what we're creating next. AI is changing how we build products, support customers, work together, and solve problems. It helps us move faster, spend less time on repetitive work, and focus on bigger ideas. If you want your work to influence both what we build and how we build it, we'd like to meet you. Our culture: Guided by 10 company principles https://www.hostinger.com/principles. YOUR ROLE AT HOSTINGER Join Hostinger's Abuse & Fraud team and help us build smart, scalable compliance and fraud prevention operations. As a Compliance & Fraud Operations Specialist, you strengthen compliance across our services, and protect legitimate customers by stopping fraud and abuse. You redesign workflows, challenge inefficient processes, and shape better ways of working, leveraging AI and automation to support your decisions, strengthen our prevention capabilities, and scale them as Hostinger grows. YOUR DAY-TO-DAY - Ensure compliance across our services. Investigate regulatory requests, GDPR, domain disputes (UDRP), and account recovery escalations. Take action based on applicable regulations and internal policies, and close gaps in existing controls and procedures. - Investigate payment fraud and abuse. Uncover suspicious transactions, fraudulent payment activity, and misuse of our services. Determine the right course of action to protect our customers and business. - Build prevention into our systems. Connect patterns across compliance, payments, abuse, and account recovery to identify systemic risks and drive changes to detection logic, monitoring tools, and preventive controls that stop threats before they cause harm. - Use AI and automation to amplify your impact. Find opportunities to automate repetitive checks, streamline case reviews, and shape AI-assisted investigation tools that free up your time for complex cases and higher-impact decisions. WHAT WILL HELP YOU SUCCEED - 2+ years of legal/regulatory compliance in tech, online services or e-commerce; not only AML - Knowledge of compliance requirements and their practical application: ICANN policies, GDPR, data protection, domain ownership claims, and fraudulent transfers. - Strong analytical and investigative skills, with the ability to connect patterns, identify root causes, and solve complex problems. - High curiosity and a continuous learning mindset, actively seeking new perspectives, exploring industry best practices, and questioning existing ways of working. - Challenge assumptions, speak up when something doesn't make sense, and take action to make things better around you. - Already using AI to build or automate processes in your work. - Comfortable with uncertainty and evolving responsibilities, adapting quickly as priorities change. - Fluent in Lithuanian and English Nice to have: - Experience with payment fraud, online abuse, account recovery, or fraud detection systems. - Familiarity with UDRP, EU consumer protection regulations, or other frameworks relevant to digital services. - Knowledge of international regulatory requirements and compliance practices. MEET YOUR TEAM Fraud never stands still, and neither do we. We're a hands-on, curious team that combines expertise in abuse, compliance, payments, and fraud prevention to stay ahead of evolving threats. We move fast, share knowledge, and learn from each other as new challenges emerge. We work closely with Legal, Customer Success, Product, and technical teams, bringing different perspectives together to tackle complex challenges. Beyond our own team, we equip others with the knowledge, detection tools, and capabilities to recognize and prevent abuse at their level, embedding fraud prevention across every function at Hostinger. BENEFITS YOU'LL LOVE 🚀 360 Growth: We provide limitless learning opportunities https://www.hostinger.com/blog/learning-culture/: access to platforms like Reforge and CoachHub, global conferences, physical and digital libraries, feedback culture https://www.hostinger.com/blog/reaching-your-peak/, and mentoring through TesoXchange https://tesoxchange.com/. Advance your career with internal mobility and grow with a team eager to share knowledge and support your success. 🎯 Freedom & responsibility: Work on your terms: from modern offices in Kaunas and Vilnius, the comfort of home, or anywhere in the world. Enjoy flexibility in managing your schedule and bring your ideas to life in a fast-paced, dynamic environment. 💪Wellness simplified: Your health comes first with insurance from Day 1, gym memberships, recharge leave, Headspace https://www.headspace.com/ subscriptions, and regular health checks. Join our wellbeing-dedicated events, sports, arts, and hobby clubs, or simply enjoy the balance of a lifestyle that prioritizes wellness. 🎉 Work hard – play hard: Celebrate your achievements with company events like Summerfest https://www.youtube.com/watch?v=CPnIDaaq0jc & Winterfest https://www.youtube.com/watch?v=AfytsnQyE2I, Town Hall, Meet the Client initiatives, team-buildings, and workations. Enjoy access to the Žalgiris Arena VIP Lounge and celebrate life’s big moments with milestone gifts for weddings, new parenthood, and graduations. COMPENSATION Compensation starts from 3.000 EUR gross/month, depending on your experience and skills. We're always looking for experienced talent to raise the bar. If you're excited about the role but the listed compensation range doesn't align with your expectations, we still encourage you to apply. We're open to adjusting it based on the impact and value you bring. Get ready to take your personal and professional growth to new heights! Join Hostinger today and be part of our journey 🚀 Three. Two. Onboard