Compliance Operations

JOB DESCRIPTION You will focus on the day-to-day compliance operations of our first nonprofit identity network. You will play a pivotal role in shaping our commitment to regulatory excellence and maintaining strong relationships with regulators, nonprofits, and our partner bank. - Review and clear escalated compliance onboarding cases and transaction monitoring cases, clearing out every case to get to "inbox zero" each day. - Improve efficiency of onboarding and transaction monitoring workflows so nonprofits and payers are verified faster without compromising accuracy. Build systems and processes to handle 1,000 cases per day. - Maintain near-zero error rate in compliance casework (onboarding, monitoring, reporting). - Reduce compliance customer support resolution time by creating documentation and using AI for clearer solutions that scale. - Optimize transaction monitoring processes to flag suspicious activity quickly and escalate appropriately. - Deliver compliance trainings and improve team-wide compliance literacy. - In-person position at Chariot’s NYC office. 👤 ABOUT YOU - You're a natural people person. People gravitate to you and you build trust quickly. Extremely high EQ. - You can sell. You can be highly persuasive in writing, orally, or via a presentation. You can effectively tailor the same pitch to different target audiences. - You're a systems thinker. You can see what's needed today, but also how to set things up for scale. You can break down complex problems to first principles. - You're organized. If you need to map out a complex workflow or process you can dig into the details to arrive at the right answer without losing track of the various moving pieces. - You're a doer and a manager. You can operate on the ground floor and at the 10,000 foot view without losing the forest for the trees. - You’re a deep listener but can also speak up for what you think, particularly in an environment with executive leadership. 📚 WHAT YOU’LL GET FROM CHARIOT At Chariot, we are building modern, end-to-end payment infrastructure making donors' lives easier, and nonprofits' lives better. $600B gets donated to charity each year in the US and the existing technology/infrastructure was still built for our grandparents generation. Chariot is here to change that. - Traction. Annualizing over $1.8B in payment volume through Chariot. Tens of thousands of nonprofits already onboarded including American Cancer Society, Memorial Sloan Kettering Cancer Center, and University of Pennsylvania. - Impact: That money services nonprofits working in homelessness, health, education, the environment, and so much more. - Market opportunity: Billion dollar revenue opportunity. Fintech company operating in an untapped $600B market - The Team. >30% of Charioteers are former founders. NYC office, in-person Monday through Thursday, WFH Friday. The public handbook https://chariot-1.gitbook.io/public-employee-handbook shows how we operate. ❤️ EMPLOYEE BENEFITS - 🏥 Healthcare: Comprehensive healthcare, including options that are 100% covered by Chariot for you - 🌴 Time-Off: 18 days PTO and 13 holidays - take the time off that you want and need to relax and recharge - 👶 Parental Leave: 100% paid parental leave, including 12 weeks for primary caregivers - 🍽️ Team Lunches: Weekly team lunches - 🌯 Dinner on Chariot: Free dinner every day at office past 8pm - 🎉 Team Events: Monthly team building events - 💎Employee-friendly equity: 2 year exercise window and double-trigger acceleration - 😎 Company Retreats: To get away - we all convene 2-3x / year company retreats - 🎁 Matching Gifts: Matching DAFs and daily charitable giving through GoodToday https://goodtoday.org/