CRM Integration Consultant

ABOUT AVOCA Avoca is transforming how home service companies engage with their customers. Our AI-powered conversational agents handle every high-value inbound call, from booking jobs, qualifying leads, and driving higher revenue, all at a speed and consistency unmatched by human call centers. We're a Series B startup backed by Kleiner Perkins, Meritech Capital, General Catalyst, and other top-tier investors, with $125M raised and a $1B valuation. We grew 10x in 2025 and have scaled to 170+ employees in under two years across our NYC headquarters and Santa Barbara office. In a $1T+ market where 85% of missed calls go to competitors, we're building the category-defining platform for AI-driven customer engagement, serving the largest brands in home services. With high-energy, in-office teams in both locations, every hire here has an immediate and visible impact. ABOUT THE ROLE We're looking for a CRM Integration Consultant to join our Delivery organization and bring deeper expertise in the home-services CRM platforms our customers use. Our customers' use existing CRM configurations to support workflows like booking, scheduling, and dispatch. In this role, you'll work closely with our Delivery and Technical Account Management teams to review customer CRM setups, troubleshoot booking and capacity challenges, and help customers optimize their existing workflows. You'll also work directly with customers to resolve more complex configuration and integration issues, share best practices, and support successful implementations. We're looking for someone with deep, hands-on ServiceTitan experience who understands how home-services businesses operate and enjoys solving technical and operational challenges. This is a hands-on, fast-paced role where you'll work directly with customers to navigate complex CRM configurations, troubleshoot issues, and drive them to resolution quickly so implementations can keep moving. WHAT YOU'LL DO - Serve as Avoca's internal CRM expert, initially focused on ServiceTitan, supporting Implementation, CS, Support, and Product. - Review and optimize customer CRM configurations, including booking, scheduling, dispatch, and capacity workflows. - Work directly in customers' CRM environments, with their authorization, to troubleshoot issues, make configuration changes, and resolve implementation blockers. - Troubleshoot CRM integration issues, including booking failures, sync mismatches, and configuration-related challenges. - Train internal teams and customers on CRM best practices, common workflows, and troubleshooting. - Partner with Product and Engineering to identify recurring issues and improve integration functionality. - Develop repeatable configuration guides and processes to reduce implementation delays and improve efficiency. WHAT YOU'LL BRING - 3+ years of hands-on experience configuring and administering ServiceTitan, ideally within a home-services business or consulting environment. - 2+ years of relevant experience preferred or Home Service industry knowledge and experience (preferred) - Strong understanding of CRM booking, scheduling, dispatch, capacity management, and related configuration workflows. - Experience troubleshooting complex CRM configurations, identifying issues, and making changes directly within customer systems. - Ability to work independently, manage multiple customer requests, and resolve technical issues quickly. - Strong communication skills and experience working directly with customers and cross-functional teams. - ServiceTitan certification preferred, but not required. - Experience with other home-services CRMs (Housecall Pro, PestPac, FieldEdge, etc.) or SaaS integrations is a plus. WHO YOU ARE - Self-motivated, entrepreneurial, and comfortable operating in fast-moving, high-growth environments. - Thrives on owning processes end-to-end and balancing multiple initiatives simultaneously. - Autonomous, self-directed, and comfortable working with ambiguity. - A proactive and effective communicator. - Collaborative, organized, and efficient. - Comfortable with travel to customer sites and occasional visits to our NYC or Santa Barbara offices. BENEFITS - Comprehensive medical, dental, and vision insurance - Company-sponsored 401(k) through Vestwell - Flexible PTO plus U.S. federal holidays - Company-wide off-sites - Daily in-office lunch through Parkday - Dinner covered when working late - Commuter benefits and late-night rideshare - Standing desks and workspace accommodations available on request - All core tools and software provided Compensation: The expected base salary for this role is $120,000 - $150,000, with final compensation based on experience, skills, and qualifications determined during the interview process. Avoca's total compensation package includes base salary, bonus, equity, and a comprehensive suite of benefits and perks. Our Recruiting team will share the full details as you progress through our hiring process. WHY AVOCA At Avoca, you’ll be part of a team that’s building a category-defining company at the center of a massive market opportunity. We’re a fast-moving, collaborative team with a culture designed for builders who thrive on speed, iteration, and impact. Avoca provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.