Customer Engagement Manager

Employment: Full-time Experience: Mid-Senior level Education: Bachelor's Degree Join EVA Pharma, a leading pharmaceutical company dedicated to empowering the fight for Health and well-being as a fundamental human right. Recognized and certified as a best place to work, we are committed to fostering a supportive and innovative environment for our team members. Job Summary We are seeking a passionate and talented Customer Engagement Manager to join our dynamic team. The ideal candidate will contribute to our mission of enhancing human health and well-being, ensuring that we meet the highest standards of excellence in our industry. Key Responsibilities: Lead and execute a global omnichannel customer engagement strategy aligned with business goals, overseeing and guiding Omnichannel Specialists across global clusters. Define, optimize, and continuously improve customer journeys and touchpoints across markets. Drive customer-centric decision-making using data, insights, and market trends. Align global and local engagement plans in collaboration with cross-functional teams. Advance digital and next-generation engagement models to enhance the customer experience. Track and optimize performance using KPIs (NPS, ROI, sales impact). Maximize ROI through effective engagement mix, prioritization, and resource allocation. Ensure full compliance with company policies, industry standards, and local regulations. Lead global insights gathering to improve content, channels, and communication effectiveness. Enable omnichannel capability building, coaching, and upskilling across markets. Requirements Minimum of 12 years of total professional experience, with strong exposure to customer engagement, omnichannel, marketing, or commercial excellence. Proven experience in regional or global roles within complex, multicultural environments. Strong analytical capabilities with demonstrated experience in data-driven decision-making and KPI management. Solid understanding of digital transformation, omnichannel strategies, and customer experience models. Strong stakeholder management, communication, and leadership skills, including experience engaging senior leadership across multiple markets and working across cross-functional and geographically diverse teams. Mandatory experience in pharma or healthcare industries. Bachelor’s degree in business, Marketing, Life Sciences, or a related field; a master’s degree is an advantage. Fluency in English is required; additional languages are a plus. Eligibility to work in Egypt is required.