Customer Program Manager

About Nox Metals. American factories deserve a supply chain that moves as fast as they do. Nox Metals is building it, along with the tools that run it. We’re a technology company with operations in Metro Detroit and Los Angeles, supplying aluminum plate, bar, and rounds to aerospace and defense manufacturers. We use software and automation to supply metal to American factories faster than the industry thought possible. The role. We’re hiring a Program Manager to own complex customer commitments from award through delivery. You will connect the commercial promise to material, capacity, quality, schedule, documentation, and communication so important programs stay predictable as conditions change. You will be the customer’s reliable internal advocate without making commitments the operation cannot support. The role requires detail, urgency, and the judgment to separate a manageable exception from a program risk. You will: - Build and maintain program plans, milestones, owners, dependencies, and risks - Translate customer requirements into clear internal execution plans - Coordinate sales, supply chain, production, quality, shipping, and finance - Run regular internal and customer program reviews - Track material, capacity, documentation, delivery, and change requirements - Escalate risks early with facts, options, and a recommended path - Manage scope or schedule changes and preserve decision history - Keep forecasts, system records, and customer commitments aligned - Lead recovery plans when performance misses the target - Capture lessons and improve how future programs launch You are: - Exceptionally organized without losing sight of the commercial outcome - Clear and steady with customers and internal teams under pressure - Comfortable challenging assumptions and asking for evidence - Strong at turning ambiguity into owners and next actions - Technically curious and able to learn material and manufacturing requirements - Able to manage multiple programs without hiding behind meetings - Accountable for communication, follow-through, and results Nice to have: - Program management experience in aerospace, defense, manufacturing, metals, or industrial distribution - Experience with long-term agreements, qualification requirements, or production launches - Familiarity with material certifications, quality systems, purchase orders, or change control - Experience with ERP, CRM, project-management, or planning systems - Comfort using AI tools for analysis, risk tracking, and program administration Benefits: - Equity in Nox Metals - Company-paid medical, dental, and vision insurance This role is full time and in person in either Los Angeles or Detroit, with travel as customer programs require. Nox Metals is an equal opportunity employer. We hire based on skill, attitude, and fit for the work, and we do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, height, weight, marital status, or any other protected status under federal, state, or local law.