Customer Relations Agent

Hello. We’re Teya. Teya was founded on a simple belief: local businesses deserve better. They are the cafés, restaurants, salons, shops and entrepreneurs that bring character to our high streets, create jobs and keep communities moving. Yet for too long, financial services has made life harder for them - with clunky tools, poor support and complexity that gets in the way of running a business. Teya exists to change that. We’re building a financial platform for local businesses across Europe - one built around simple tools, thoughtful design and real human support. Our Members rely on us to help them run their business with confidence, and that responsibility shapes the way we work. We move fast. We care about quality. We stay close to the detail. And we believe great performance and genuine hospitality should go hand in hand. If you want to build meaningful products, solve real problems and make a genuine difference for local businesses, we’d love to hear from you At Teya, our members are at the heart of everything we do. We’re here to help them grow and succeed, and we’re looking for someone who’s ready to make that happen every single day. As part of our Customer Relations team, you’ll be on the front line, building strong connections with a diverse mix of members. You’ll make sure they feel heard, supported, and set up for success - while helping us shape the solutions that will serve them even better in the future. What you’ll be doing - Be the go-to contact for our members, answering requests via phone, email, and live chat. - Build and maintain strong, long-term relationships with businesses across Iceland. - Represent the member’s voice inside Teya, influencing how we develop and improve our services. - Work alongside a dynamic, collaborative team that’s passionate about delivering great results. What we’re looking for - A people person with a strong service mindset. - Excellent communication skills in Icelandic and English. - A team player who enjoys working towards shared goals. - Results-driven and ambitious. - Someone curious and eager to learn new skills and take on new challenges. Why you’ll love it here - Free snacks and light refreshments during the day. - Subsidized lunch in our onsite cafeteria. - Annual health allowance - Annual health screening and mental health support - Career growth opportunities within an international company. - A fun, supportive team culture and an active social committee. Teya is proud to be an equal opportunity employer. We are committed to creating an inclusive environment where everyone regardless of race, ethnicity, gender identity or expression, sexual orientation, age, disability, religion, or background can thrive and do their best work. We believe that a diverse team leads to better ideas, stronger outcomes, and a more supportive workplace for all. If you require any reasonable adjustments at any stage of the recruitment process whether for interviews, assessments, or other parts of the application—we encourage you to let us know. We are committed to ensuring that every candidate has a fair and accessible experience with us.