Customer Service Agent - English Speaking

Employment: Full-time About Us 1GLOBAL is a technology-driven global mobile communications provider helping enterprises and consumer brands deliver seamless connectivity worldwide. Powered by a best-in-class telecom platform, proprietary eSIM technology, and its own mobile core network across 15 countries, 1GLOBAL operates as a fully regulated telecommunications provider in 43 countries. Founded in 2022, 1GLOBAL has rapidly become one of Europe's fastest-growing telecom technology companies, connecting more than 80 million people and devices globally. Our customers include leading banks, multinational enterprises, global retailers, travel companies, payment service providers, and digital-first businesses. Headquartered in the Netherlands, with R&D hubs in Lisbon, Berlin, and São Paulo, 1GLOBAL employs over 550 professionals across 16 countries. With annual revenues exceeding US$200 million and a strong track record of profitability, we continue to invest in innovation, infrastructure, and international expansion as we redefine the future of global mobile connectivity. About the Team Become part of our dynamic, highly-dedicated and multi-lingual team of Customer Service Agents! We provide telephone and online services support in German, Spanish, Polish, Dutch, French, and English to our business customers, from Monday to Friday. Currently, we're looking for a talented individual to join our English support team. Business Proficiency in English is essential. We are open to hire candidates in São Paulo. About the Role Acting as first line support to our customers – aiming to solve their technical queries by phone and email Tracking, collating and responding to customer issues within agreed timescales Escalating and liaising with our Technical Support (TS) in Portugal for more complicated cases Working closely with Service Account Managers to help develop, grow and retain customer accounts Requirements About you Must-haves Thorough working knowledge of Microsoft Office, ticketing systems and customer service procedures. Knowledge of supporting GSM - preferred. A professional telephone manner and call management skills. Excellent written and verbal English skills – able to take technical information and translate into easily understandable language for customers. Exceptional customer relationship management skills – including handling complaints effectively. Good teamwork, organizational and time management skills. Excellent analytical and problem-solving skills. Good attention to detail and the ability to understand and follow technical processes accurately. You may have gained this experience by working, for example, in Helpdesk, Customer Service or Call Centre roles; Mobile Handset support roles; the Telecoms sector: both GSM and VoIP. Availability to work Monday to Sunday, in rotational shifts – our team works in three different shifts covering 24 hours, 7 days a week Benefits What We Offer? CLT contract — enjoy job stability and reliable benefits that value your work Quarterly performance bonuses to reward your hard work and achievements Meal allowance paid into Caju card — R$100 per working day Health insurance with SulAmérica — 50% covered by the company Extended parental leave - 180 days of maternity leave and 20 days of paternity leave. Daycare allowance provided to mothers with children under 3 years old — R$500 per month per child Why 1GLOBAL? Growth Opportunities: Advance your career in one of the fastest growing telecommunications companies, expanding over 100% year-on-year under the leadership of successful tech entrepreneurs. Major Transaction Exposure: Be in the driver’s seat for transactions that will have an impact on the future telco industry. Work with a Talented Team: From the Board and the Founders to the Senior Management Team, you will collaborate daily with the most capable and renowned external advisors, and constantly being exposed to talented and driven individuals. Dynamic Work Environment: Thrive in a collaborative, fast-paced workplace where innovation is encouraged, and every contribution counts. Professional Development: Work alongside industry experts to enhance your skills and knowledge in a cutting-edge field. International Experience: Gain opportunities to work in different 1GLOBAL offices around the world as you grow within the company. Open Communication Culture: Join a team where your ideas are heard, and open dialogue is encouraged, fostering a supportive and transparent work environment. Get Things Done Attitude: Be part of a results-driven team that values efficiency, creativity, and the drive to make a tangible impact in the industry. 1GLOBAL is an equal opportunity employer, we value your character as much as your talent. Diversity drives our innovation, and we offer a collaborative, dynamic, and international work environment. We are excited for you to join our mission to revolutionise connectivity globally.