Customer Success Manager

Employment: Full-time Experience level: Mid-Senior Level Job Description Accelerate the customer’s value realization of Check Point’s products & services Providing top-notch Customer Advocacy – Understand the customer’s technical and strategic requirements and liaise with other departments (Products, Engineering, Support) to fulfill those requirements Develop and nurture relationships with key customer decision makers (Exec and Engineering) Establish and execute upon clear retention goals and process milestones Assist and track customers with their ongoing adoption (deployment and usage) of Check Point’s products and services Identify new opportunities to upsell/cross-sell services and promoting value through customer experience Work with implementation partners on strategic accounts and opportunities Lead customer-facing account management strategy and planning sessions (QBRs, cadence calls, etc.) Detailed understanding of the different contracts to ensure agreement fulfillment Crisis management Qualifications A customer-first approach 5+ years of relevant experience in the Cyber/IT industry in roles of Customer success/Pre-Sales/Professional Services/Sales/Technical Services Familiarity with TCP/IP protocols Fluent English and excellent communication skills and ability to foster positive business relationships Strong technical skills and orientation Experience analyzing and optimizing the existing processes in the Customer Success department Highly organized and able to multi-task Self-driven and proactive nature Patient and active listener Ability to work independently in a high-velocity environment Willingness to travel abroad from time to time Company Description At Check Point, what you do matters. Every day, we protect over 100,000 organizations worldwide from increasingly sophisticated cyber and AI-driven threats, securing their AI transformation. Our prevention-first approach safeguards hybrid networks, cloud environments, digital workspaces, and AI systems, stopping attacks before they happen. This is where innovation meets real-world impact. You’ll help customers across industries operate with confidence in a rapidly changing digital world, working alongside smart, curious people who take ownership, challenge assumptions, and solve complex problems. We’re proud to be recognized by TIME, Newsweek, and Forbes for excellence and workplace culture. What really sets Check Point apart is the opportunity to grow, contribute, and help companies navigate their AI transformation securely. If you’re excited to work at the forefront of AI-driven security on a global scale, this is the place to do it.