Customer Success Specialist - Vio

Employment: Full-time Experience: Mid-Senior level Education: Bachelor's Degree Aspire Software is looking for a Customer Success Specialist to join our team in Lebanon. Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio. Role Overview We are looking for a Europe-based Customer Success Specialist to support our growing client base across the DACH region, UK, Ireland, and beyond. This is an entry-level role on our Customer Success team, ideal for someone who is organized, client-focused, and excited about working with AI technology in a fast-moving international environment. You will work closely with our CSMs, help onboard new dealership clients, handle day-to-day support, and make sure every dealer gets the most out of Viova from day one. There is a clear path to a full CSM role as you grow with the team. What You Will Do Support end-to-end onboarding for new dealership clients, ensuring a smooth and successful start Assist clients with setup, configuration questions, and day-to-day usage of the Viova platform Handle incoming support tickets and client inquiries in a timely, professional manner Help monitor account health and flag potential issues to the CSM team Conduct platform walkthroughs and training sessions with dealership staff Collect and document client feedback and relay it to the product and tech teams Educate clients on Viova AI capabilities to drive adoption and confidence in the platform Collaborate closely with CSMs to ensure clients receive consistent, proactive support Requirements 0 to 2 years of experience in customer support, customer success, or a client-facing role Fluent in English (spoken and written); ; French and Spanish are a strong plus for our North American dealer clients Comfortable with technology and genuinely curious about AI A clear, friendly communicator who builds rapport easily Organized, detail-oriented, and able to manage multiple tasks at once Proactive and self-motivated — you take initiative without waiting to be told Experience with SaaS, automotive retail, or tech support is a plus but not required Based in Europe and available to work CET or UK business hours Why Join Viova? Work at the intersection of automotive retail and AI — a market that is growing fast Clear growth path to a full CSM role as the team expands. We promote from within Join an international, collaborative team that moves quickly and values your input Competitive salary with access to cutting-edge technology Make a real difference for dealerships and their customers every day