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Posted 6 mo agoFirst seen 9 d ago
Customer Support Associate
Posted by Paytm Labs on 7 May 2026, 191 days ago. Still on their Lever board when we checked 14 min ago. Half of Paytm Labs's roles come down within 85 days.
What the posting is about
Handle customer interactions across multiple channels. Troubleshoot issues and maintain professionalism. Collaborate with internal teams to improve service quality. Meet KPIs and SLA targets.
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Read out of the posting
LevelNot stated
Experience asked2+ years
EmploymentFull time
LocationMumbai, Maharashtra
Work arrangementNot stated
Visa sponsorshipNot stated
SalaryNot extracted, check the posting
Posted2026-05-07
Found vialever, direct from their system
We saw it 6 months after it went up.
The posting, as the company wrote it
Role Overview:
We are looking for a dynamic CST Associate for a blend of voice and non-voice processes. The role involves handling customer interactions across multiple communication channels.
Key Responsibilities:
Handle inbound and outbound customer callsRespond to customer queries via email, chat, and other digital platformsProvide accurate information on products, services, and policiesTroubleshoot issues and escalate when requiredMaintain professionalism and ensure customer satisfactionDocument interactions and follow up as neededCollaborate with internal teams to improve service qualityMeet KPIs and SLA targetsAdhere to company policies and processes
Skills & Qualifications:
2–4 years of experience in voice and non-voice customer serviceManage multiple chats/emails/calls simultaneouslyExcellent communication skills in English (written and verbal)Strong problem-solving abilitiesAbility to multitask efficientlyFamiliarity with CRM tools is an advantageComfortable working in a fast-paced environmentWillingness to work rotational shifts (6 days/week)Good interpersonal and teamwork skillsCandidates with hands on experience on AI tools would be preferred.
Office Location:
Copied from Paytm Labs’s own board, not rewritten.
Also open at Paytm Labs
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