Customer Support Representative

Employment: Full-time Experience: Entry level Education: Bachelor's Degree HelloGov AI is a Miami-based govtech company transforming how people interact with government services. Using advanced artificial intelligence, we streamline complex processes like passports, travel visas, and vehicle registration. Located in the heart of Brickell, our vision is to make the customer experience seamless through our marketplace of trusted couriers. The Role As a Customer Support Representative, you will handle direct outbound calls to customers seeking assistance with government service applications. You will deliver clear, efficient, and concierge-level support in every interaction. This is a high-volume, customer-centric role with around 200 calls per day, where every conversation is an opportunity to make a lasting impression. Requirements Make 200 direct outbound calls daily to customers Guide customers through passport applications Deescalate customer concerns with professionalism and efficiency Drive customer retention and prevent cancellations or refunds Provide customer feedback to improve services and processes Qualifications 1+ years of experience delivering exceptional customer service in a fast-paced environment Proven de-escalation skills and ability to manage high call volume Strong verbal communication and problem-solving ability Experience with CRM or customer-facing tools (training provided) Highly organized, punctual, and self-directed Positive, team-oriented attitude with a results-driven mindset Bachelor's degree preferred Must be legally authorized to work in the U.S. (background check required) Benefits $50,000/year Parking pass provided Complimentary breakfast and snacks Aetna Medical, Vision, Dental & Life Insurance 10 PTO days + most federal holidays Growth opportunities within a fast-scaling startup We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law.