Deficiency Program Analyst, A4-EN 1602.0

Employment: Full-time Experience: Mid-Senior level Education: Bachelor's Degree Overview Join a team where innovation meets mission. Our AI, cloud, cyber, and modernization solutions save agencies thousands of hours, safeguard national security, and strengthen health and humanitarian missions worldwide. With more than 1,700+ team members, 1,500+ AI & data experts, and 100+ prime contracts, we deliver on a scale and with purpose. We’ve been recognized as a Top Workplace by The Washington Post for six consecutive years and named to the Inc. 5000 list of Fastest-Growing Private Companies in 13 of the past 14 years. Credence is a welcoming environment for those looking to grow and make a meaningful impact. We encourage employees to push boundaries and help solve critical, world-changing federal challenges. Position Summary Credence has an immediate need for a Deficiency Program Analyst at the senior level to support HQ AFMC/A4/10 logistics office management and sustainment project management support services at Wright Patterson AFB, OH. Responsibilities include, but are not limited to the duties listed below: Assist the HQ AFMC/A4/10 OPR with managing the DRI&R Program; Using JDRS, assist with processing user requests and accessing and submitting functional requirements to the joint configuration control board, and chairing telecoms/training meetings and conferences. Interface with JDRS user community, representatives from other services, Defense Logistics Agency (DLA), Defense Contract Management Agency (DCMA) and AFMC depots and centers to resolve issues and questions regarding functional requirements, procedural, and policy issues; Solicit, define, and assist with data system requirements and provide budget input for sustainment and capital improvements for the DRI&R database and supporting tools; Support the DRI&R Government lead by recommending and coordinating changes, as well as developing, updating and maintaining AF and AFMC DRI&R documentation as required by Technical Order (TO) 00-35D-54, including but not limited to making recommendations on deficiency exhibit handling, monitoring and storage processes to improve policy and procedures; Assist with development of the structure and creation of “Units” in the JDRS and verify that user accounts in JDRS are tied to a predefined existing unit for each participating AF organization. This support shall include assisting users with determining needs and roles as well as coordination with the United States Navy organizations for units created in JDRS; Identify and define training needs for DRI&R functional roles and processes and assist with overseeing development and maintenance of training material. This support shall include the deficiency exhibit handling and storage processes, as well as monitoring and reporting progress of the training program IAW the defined training plan and community of practice; Develop and provide AF DRI&R analysis and metrics, including DLA responsiveness to reflect the health of the AF DRI&R program processes; Assist with standardizing business processes across the AF enterprise, including but not limited to: Ensuring AF units and centers are aligned with TO 00-35D-54; Verifying unit and center TO modification meet intent of TO 00-35D-54, Ensuring TO 00-35D-54 does not conflict with other AF policies and TOs. Conduct analysis of internal and external enterprise business processes to identify gaps, redundancies and inconsistencies. Analysis shall consider current and future state documentation, review of existing business processes, shall identify areas needing improvement, and recommend best business practices that can be realistically executed within the AF/DoD enterprise, including but not limited to: Performing analytics on JDRS data to identify trends and process weaknesses, Performing an annual process verification and process improvement event to ensure process remains optimal, Apply commercially-accepted project management tools and applications in developing analytically-based recommendations for Government consideration. Requirements Must have an active or current Secret security clearance (or higher), verifiable in the Defense Information System for Security (DISS). Advanced Degree (MA/MS) and 10 years of experience in the respective technical/ professional discipline being performed with proper certifications as described in the labor category performance requirements OR BA/BS degree, and 12 years of experience in the respective technical/professional discipline being performed with proper certifications as described in the labor category performance requirements OR 15 years of directly related experience with proper certifications as described in the labor category performance requirements. Knowledge of the Air Force (AF) Deficiency Reporting, Investigation and Resolution (DRI&R) process. Knowledge of basic process analysis methods used to identify DRI&R process gaps, risks, and vulnerabilities. A minimum of five years of experience with the AF DRI&R process and conducting basic process analysis to support the DRI&R enterprise, including identifying process gaps, risks, and vulnerabilities. Experience using the Joint Deficiency Reporting System (JDRS. Why This Role Matters Real-World Impact — Your work will support defense and health agencies where AI solutions directly contribute to national security and public well-being. Growth-Oriented Environment — Learn from technical leaders, innovate within Agentic AI, and mentor those around you in AI best practices. Culture of Empowerment — You’ll be part of a team that values innovation, trust, collaboration, and mission success. Please join us, as together we build a better world one mission at a time powered by Technology and its People! Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave (Maternity, Paternity) Short Term & Long Term Disability Training & Development