Enterprise Account Manager (Remote)

Employment: Full-time Education: Bachelor's Degree Zipliens is a leading lien resolution company that specializes in streamlining the lien process for personal injury law firms. We are looking for proactive, results-driven individuals to join our dynamic team. We are seeking a strategic, relationship-driven Enterprise Account Manager to own Zipliens' most complex and highest-value customer relationships. This role carries a smaller, high-touch portfolio built around three factors identified in our ICP segmentation work: firm size, lien complexity, and segment. In practice, that means large, high-volume firms where lien density needs to be monitored to protect against fee-structure and profitability risk, and boutique litigation firms managing a smaller number of catastrophic, high-settlement-value cases that demand deep case-level expertise, along with the largest, most complex accounts within our core ICP. The Enterprise Account Manager acts as a strategic advisor and executive-level point of contact, driving retention, expansion, and account health for the firms with the greatest revenue and reputational impact on Zipliens. Requirements Responsibilities: Strategic Account Management & Executive Relationships Serve as the senior, strategic point of contact for a portfolio of high-value, high-complexity accounts, building relationships with managing partners, COOs/CFOs, and other firm leadership. Develop and maintain account plans and lead regular business reviews to align on goals, risks, and growth opportunities. Own renewal, retention, and expansion outcomes for assigned accounts, including revenue and account health targets. Risk & Complexity Management Monitor lien density and fee-agreement alignment (contingency, flat fee, tiered) within assigned accounts to proactively flag anti-profitability risk and recommend pricing or contract adjustments in partnership with Finance. Partner with the Lien Resolution team on complex, high-stakes case escalations, including catastrophic-injury and mass-tort-adjacent claims. Data-Driven Insights & Reporting Generate executive-level reporting and account health dashboards tailored to each firm's leadership. Monitor intake volume and trend direction (growth or decline) as a leading indicator of account health, consistent with our segmentation findings that trend direction matters more than raw volume. Share risk and opportunity insights with Customer Success leadership and take proactive follow-up action. Customer Onboarding & Training Oversee onboarding for new enterprise accounts, coordinating custom implementation/pilot and training plans that account for larger or more complex firm structures. Cross-Department Collaboration Serve as the escalation lead across Sales, Marketing, Lien Resolution, Tech, and Finance for enterprise accounts. Partner with other Account Managers on accounts approaching enterprise-level size or complexity, providing segment expertise and a clean handoff. Event Participation Represent Zipliens at industry events, bar association functions, and conferences that engage senior decision-makers at large and boutique firms. Organizational Support Contribute account and market insight to ICP, pricing, and retention strategy discussions. Adapt to evolving customer and business needs; contribute feedback to improve enterprise-tier processes. Qualifications: 5+ years of experience in enterprise account management, strategic customer success, or customer relationship management, preferably within legal tech, SaaS, or professional/financial services serving law firms. Bachelor's degree required; JD, paralegal background, or related legal, insurance, or claims experience a plus given the complexity of assigned cases. Demonstrated experience managing high-value customer relationships and executive-level stakeholders, including account planning and business review delivery. Advanced CRM proficiency (Salesforce, HubSpot) and comfort working with financial and lien data to assess account risk; AI tool experience a plus. Strong negotiation, strategic thinking, and problem-solving skills, with the ability to navigate ambiguity in complex, high-stakes cases. Track record of account retention and revenue expansion in a target- or quota-carrying role. Excellent executive presence and written and verbal communication skills. Self-motivated and goal-oriented; comfortable operating with significant autonomy across a smaller, higher-stakes portfolio. Ability to travel 20-30%, including to top-tier accounts and boutique firm offices. Benefits Private Health Care Plan (Medical, Dental & Vision) Company HSA contributions for HDHP participants Flexible Spending Accounts (Health & Dependent Care) Company-Paid Short-Term Disability Coverage Voluntary Long-Term Disability, Life, AD&D, and Supplemental Coverage Options 401(k) Plan with Company Match Paid Time Off (Vacation, Sick Time & Select Holidays) Paid Maternity & Paternity Leave Remote-First Work Environment (Flexible Work from Home) Performance-based incentive compensation tied to account retention and expansion (plan details to be finalized with HR/Finance) Pay Disclosure: The proposed total base salary range for this role is $85,000 to $115,000 annually, plus incentive compensation tied to retention and expansion targets. Work Authorization: Applicants must be authorized to work in the United States without the need for employer-sponsored visa support now or in the future.