Experienced Functional Assistant (L1/L2 Support)

Employment: Full-time Experience level: Mid-Senior Level Job Description Are you a proactive communicator with a passion for IT support and functional analysis?  Inetum  is looking for a  Francophone Functional Assistant  with strong L1/L2 support experience to join our team and be the driving force in user and business interactions Qualifications We’re looking for someone who can: ✅ Communicate fluently in  French (C1+)  and comfortably in  English (B2+) ✅ Act as the  main point of contact  between users and IT teams, leading meetings and ensuring smooth communication ✅ Handle  incident, request, and problem management  in line with  ITIL standards ✅ Perform  standard SQL queries  and understand code patterns for effective debugging ✅ Provide  L1/L2 application support , with strong knowledge of production support processes ✅ Read and debug  Java 8+  code (nice to have) ✨ What We Value: Strong interpersonal and communication skills A proactive, solution-oriented mindset Ability to work independently and collaboratively Experience in fast-paced, user-facing environments Company Description Inetum is a European leader in digital services. Inetum’s team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common good. Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility. Driven by its ambition for growth and scale, Inetum generated sales of 2.5 billion euros in 2023.