Full-Stack Customer Success Engineer (f/m/x)

Schedule: full-time Employment: permanent Hi there! Are you eager to work at the intersection of AI, research, and real-world impact? At Data4Life, we empower researchers and public-health partners by building secure, compliant, and high-impact digital solutions. As we expand our AI-enabled research platforms, including our AIR·MS chatbot, integrated LLM solutions, and developer tooling, we are looking for a Customer Success Engineer who combines strong technical skills with a deep understanding of user needs. In this role, you will act as a technical enabler for researchers and clinicians,helping them successfully adopt and use AI-powered tools in a regulated health environment. Your future role Build further features around the AIR·MS platform, including our open WebUI-based chatbot, using Python, TypeScript/JavaScript and modern frontend frameworks (React or Vue or Angular) Collaborate with researchers, clinicians, and internal teams to translate user needs into practical technical solutions and enable effective platform use Maintain the software stack up-to-date and ensure reliable, stable deployments across environments Help integrate in-house fine-tuned, medical-data-aware LLMs and agentic APIs to streamline research and translation workflows What you need to succeed Bachelor’s or Master degree in Computer Science, Software Engineering, or equivalent professional experience 2+ years of full-stack development experience, including Python/FastAPI (backend) and TypeScript/JavaScript (frontend) Hands-on experience with modern frontend frameworks (one of: React, Vue, Angular) Ideally working experiences integrating or deploying LLM or AI Strong collaboration skills to work across engineering, product, and research teams Strong communication skills in English (C1) Why you will love working with us High level of personal responsibility and creative freedom Work on socially impactful projects in the healthcare sector Collaboration with leading partners from research, technology, and healthcare A diverse, interdisciplinary, and international team working across three locations (Potsdam, Berlin, and Singapore) Flexible working models with the option to work from home Permanent employment contract with 30 days of vacation Attractive employee benefits, e.g. private supplementary health insurance, public transport ticket Good to know We especially welcome applicants from the LGBTQI+ community, people with a migration background, people of color, and individuals with neurodiversity, disabilities, or chronic illnesses to the team. If you need support or special assistance during the application or interview process due to a disability, please feel free to let us know and we are happy to accommodate you as much as possible. Please enclose your complete documents (CV, Github Account, Work sample) with your application. For this position it is important that you are able to regularly be present in our Potsdam and/or Berlin office