Global Investigator (Triage)

BUILD A SAFER WORLD. TRM Labs provides AI-powered intelligence solutions that help public and private sector agencies investigate and disrupt crime. TRM's platforms enable investigators to trace illicit activity, build cases, and construct operating pictures of threat networks. Leading agencies and businesses worldwide rely on TRM to make the world safer and more secure. As a Global Investigator on the triage team, you are the first line of operational response in a fast-moving crypto disruption pipeline. You process inbound victim complaints, validate the output of our AI investigation tooling, and route cases into the investigative workflows that lead to frozen scam proceeds, takedowns, and recovered assets. You hold the disposition pen: your call is what turns a complaint into a freeze, an escalation, a recovery handoff, a victim notification, or a close. The impact you will have: - Validate and route hundreds of complaint dispositions each week, feeding a live asset-recovery pipeline that gets stolen funds frozen before they move. - Use AI first-pass output as a co-pilot and catch the errors that matter, such as false positives, merged syndicates, and misclassified scam patterns, before they propagate downstream. - Enrich complaint selectors with a broad stack of commercial data-source integrations and on-chain and off-chain checks to decide what is actionable. - Own clean shift handoffs so the around-the-clock operation never drops a lead, keeping the US-hours queue moving for the rest of the triage team. - Feed structured signal back to engineering on where the AI triage model misses, so it gets more precise every week. What we’re looking for: - Investigative or analytical experience in the private or public sector. 1-3 years is fine; we want people who want to grow into deep crypto expertise. - Strong AI fluency, meaning comfort using AI tools as a daily co-pilot to work a high-volume queue, with the judgment to know when the output is wrong. - Baseline crypto knowledge and the ability to recognize threat types such as investment scams, pig-butchering, and ransomware, and comfort pairing that with AI-assisted analysis. - Able to prioritize and work independently, with clear written handoffs, during hours when the rest of the team is offline. - Receptive to feedback from experienced tracers and engineers, and motivated to improve the triage process rather than only clear tickets. - US Citizenship required - Ability to obtain Public Trust clearance About the Team: - The team pairs seasoned crypto tracers with rising investigators. Triage investigators sit alongside experienced Global Investigators and intelligence-trained individual contributors, and the seat is built to accelerate your development toward deeper tracing work. - The work is operationally hard: high volume, real victims, and time-sensitive calls where a fast, accurate disposition can be the difference between funds frozen and funds gone. Team Operating Rhythms: - Primary coverage during US business hours in your local time zone, holding triage throughput while colleagues in other regions are offline. - Distributed, not distant: async-first handoffs, clear written updates, and tight coordination with global teammates on time-sensitive items. Required online and collaboration hours: - Schedule: Standard North American EST business hours preferred, with overlap for daily handover to and from other regions. On-Call Responsibilities: - Schedule: Formal on-call rotation for high-priority events, such as active hacks, law-enforcement support, and other time-sensitive matters. - Frequency: Weekly rotation, with occasional weekend coverage; remote standby (free to go about your day and respond when paged), not worksite-bound. Travel Requirements: - Schedule: Minimal; occasional team or mission offsites. Onsite Requirements: - Distributed/remote role with no routine onsite requirement. Learn about TRM Speed in this position: - Within your first 30 days, you are clearing live complaint surges end to end, turning raw victim reports into actionable freezes and escalations the same day they arrive. - Within 90 days, your prioritization calls are routinely accepted by Global Investigators, measurably shortening the time between a report landing and funds being frozen. - Each week, your feedback to engineering sharpens the AI triage model, so the whole team catches more recoverable cases with less manual review. APPLICATION INSTRUCTIONS If you’re interested in joining TRM, we encourage you to apply directly. Every application is reviewed by our Talent team. Before applying, review the job description carefully and highlight the experience and impact that best demonstrate the required qualifications. Please also provide thoughtful and accurate answers to the application questions, as these will be used to evaluate your skills and qualifications for the role. If you send your resume directly to someone at TRM, we can’t guarantee it will reach the appropriate hiring team. Applying directly is the best way to ensure your application will be considered. INTERVIEWING WITH TRM Our process is designed to understand how you think, solve problems, and deliver impact, while allowing you to evaluate TRM. Most interview processes include a case study, an AI skills assessment, and a Leadership Principles interview. - Recruiter Intro: Qualifications, motivations, and alignment with the role. - Hiring Manager: Deep dive into your relevant experience, skills, and impact. - First Round: 1–2 interviews focused on the skills most critical to the role. - Final Round: Hands-on case study. This is usually a panel-style session where we go deeper into your craft, problem-solving, and alignment with TRM. - References: Former colleagues who can provide insight into your work and impact. - Offer: Congrats! Your recruiter will present the offer and compensation details. - Welcome to TRM: We're excited to build a safer world with you! Your recruiter will share your specific interview plan and preparation guidance along the way. AI FLUENCY AT TRM AI fluency is a baseline expectation at TRM. We believe AI meaningfully changes how top performers operate. We expect every team member to use AI to accelerate and reimagine their craft, not just automate surface tasks. At TRM, AI fluency means you are among the top 10 percent of operators in your function in how you apply AI to: - Accelerate repeatable workflows - Structure and solve problems - Improve output quality - Increase speed and leverage You will be evaluated on applied AI fluency during the interview process. LIFE AT TRM We are building a safer world. That promise shows up in how we work every day. TRM moves FAST. We are a high-velocity, high-ownership team that expects clarity, follow-through, and impact. People who thrive here are energized by hard problems, experimentation, and continuous feedback. If something takes months elsewhere, it will ship here in days. Our work sits at the intersection of AI, national security, and fighting crime. The problems are complex, the stakes are real, and the environment evolves quickly. The pace and intensity of the work reflect the importance of the mission. As a result, the way we operate requires a high level of ownership, adaptability, collaboration, and creative problem-solving. At TRM, you should expect: - Priorities and targets to change quickly - Operating with a high degree of ambiguity - A high level of personal ownership and accountability - Close collaboration across teams and functions - Frequent, high-touch communication - Creative problem-solving and out-of-the-box thinking - A pace that rewards urgency, adaptability, and outcomes This environment is energizing for people who enjoy building, solving hard problems, and making progress in situations that are not always fully defined. It also requires thriving in ambiguity, adjusting course as new information emerges, and maintaining focus and positivity in a fast-moving and intense environment. We also recognize that this style of operating is not for everyone. If you are primarily optimizing for predictability or a consistently balanced workload, we encourage you to use the interview process to pressure-test whether this environment is truly the right fit. We want teammates who thrive here, not just survive here. If you are excited by meaningful problems, motivated by ambitious goals, and energized by working alongside mission-driven colleagues, there is a good chance you will find TRM to be an exceptional place to grow and contribute. LEADERSHIP PRINCIPLES We hire and grow against three leadership principles. They’re the standards for how we operate, treat each other, and make decisions. - Impact-Oriented Trailblazer: We put customers first and move with speed, focus, and adaptability. We treat every plan like an experiment – test, ship, measure, and iterate quickly. - Master Craftsperson: We care deeply about our craft. We balance speed with high standards, own outcomes end‑to‑end, and invest in getting better everyday. - Inspiring Colleague: We add clarity and energy, not noise. We bring humility, candor, and a one‑team mindset — giving and receiving feedback to make the team stronger. JOIN OUR MISSION At TRM, we care deeply about our craft. We are looking for individuals who want their work to matter, who experiment with speed and rigor, and who take pride in building a safer world for billions of people. If you’re excited by TRM’s mission but don’t check every box, we encourage you to apply — we hire for slope, judgment, and the will to learn fast. TRM is a Series C company with $220M in total funding, backed by Goldman Sachs, Bessemer, Y Combinator, Thoma Bravo, and others. Headquartered in San Francisco, TRM operates as a distributed-first company with hubs in Los Angeles, San Francisco, New York, Washington D.C., London, and Singapore. PRIVACY POLICY AND ADDITIONAL INFORMATION By submitting your application, you agree to allow TRM Labs to process your personal information in accordance with our Privacy Policy https://www.trmlabs.com/policies/privacy-policy. We collect the information you provide (such as your resume, work history, and contact details) solely for the purpose of evaluating your candidacy for current and future roles at TRM. Because our hiring cycles for certain positions may span 24 to 36 months, we retain your personal information for up to 36 months from the date of your application. After that period, your data is deleted unless a different retention period is required or permitted by law. If you are located in the European Economic Area, the United Kingdom, or another jurisdiction with applicable data protection laws, you have the right to access, correct, or request deletion of your personal data at any time before that period ends. To exercise any of these rights, contact us at privacy@trmlabs.com. To notify TRM Labs that you believe this job posting is non-compliant, please submit a report through this form https://docs.google.com/forms/d/e/1FAIpQLSc6e8jRCl2cQwgIzXLpIGQXtwvMQh__TcokvO2toAAkT44A6Q/viewform?usp=dialog. No response will be provided to inquiries unrelated to job posting compliance. The use of AI tools of any kind (including but not limited to notetakers, interview assistants, and real-time coaching tools such as Otter.ai, Fireflies, Fathom, Cluey, or similar) during TRM interviews is not permitted without prior approval from TRM. TRM uses its own internal tools for note-taking to ensure a consistent and confidential experience for all candidates. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this form https://docs.google.com/forms/d/e/1FAIpQLSevmAzPxWOYm_7kMHb9lEJlX3tpdBeHvvvNWjsI_6xhUfnXjw/viewform?usp=dialog. RECRUITMENT AGENCIES TRM Labs does not accept unsolicited agency resumes. Please do not forward resumes to TRM employees. TRM Labs is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company without a signed agreement.