Head of Corporate Customer Department

Join COLIBRIX ONE – Innovating the Future of Payments At COLIBRIX ONE* , we’re building advanced, AI-powered payment technologies that support Payment Service Providers (PSPs), Electronic Money Institutions (EMIs), and neobanks across the EU and the UK. As a fully licensed Electronic Money Institution (FCA Reference No. 927920) and holder of a Financial Institution Licence issued by the MFSA, as well as a principal member of both VISA and Mastercard, we provide comprehensive, real-world financial solutions that include: Global card processing Digital wallet infrastructure Cross-border merchant accounts Alternative payment methods (APMs) Corporate accounts for legal entities We’re a fast-growing team with a passion for innovation, security, and scalability. Our culture values curiosity, collaboration, and impact - and we’re looking for talented professionals who are ready to shape the future of fintech. At COLIBRIX ONE, your work directly powers the digital economy. If you're eager to solve meaningful challenges and build with purpose, we’d love to hear from you. About the Role The Head of the Customer Service Department organizes, manages, and coordinates the work of the department to ensure high-quality customer service, effective communication with clients, and the availability of the company’s services or products. Ensures that customer service processes comply with the company’s standards and strategic objectives. Key Responsibilities Plan, organize, and manage the work of the customer service department Take ownership of the department's KPIs and ensure targets are met Implement and maintain standardized customer service processes and instructions Ensure the effective handling of customer inquiries and complaints Monitor the quality of customer service and develop improvement proposals Analyze customer service performance indicators and prepare reports for management Collaborate with other company departments to improve the customer experience Participate in the introduction of new services, products, or solutions from the customer service perspective Contribute to attracting new customers and growing the client base What you need to succeed in this role Higher education (preferably in management, business administration, or communications) At least 2-3 years of experience in customer service, including in a managerial position Excellent command of English and other languages is an advantage Proficiency in working with customer service systems (CRM) and office software Ability to analyze data and make well-founded decisions Excellent communication, organizational, and problem-solving skills Strong orientation toward results and customer needs What we offer Opportunity to shape the future of fintech solutions within a growing company Collaborative, horizontal team structure that values your expertise and ideas Continuous learning and development opportunities to enhance your skills and career growth Competitive salary and benefits package * Employment will be offered by Mellifera Kartiera Limited, registration number C107685, legal address: Villa Malitah, Mediterranean Street, The Village, St. Julians, STJ 1870, Malta, which is part of the group of companies operating under the COLIBRIX ONE brand. COLIBRIX ONE is a brand representing a group of legal entities, including Mellifera Kartiera Limited, Colibrix Limited, and Mellifera Operations Limited. While this position is offered within Mellifera Kartiera Limited, the employer reserves the right to offer employment through another legal entity within the group.