Hotel Technology Consultant

About Seekda Seekda is a hotel technology company based in Vienna that helps independent hotels and hotel groups across Europe sell more rooms directly and run their distribution efficiently. Its platform brings together an Internet Booking Engine (IBE), a channel manager, and website widgets, with connections to leading OTAs and property management systems. Hoteliers use it to manage rates, availability and bookings in one place, so they can focus on their guests. About Aspire Software Seekda is a portfolio company of Aspire Software, which acquires and grows vertical market software businesses around the world. Aspire’s model is to invest in its companies for the long term and keep each one’s brand, team and customer focus intact, while giving them the resources, best practices and shared expertise of a larger international group. Joining Seekda means working in a focused Vienna-based team with the backing of a global software organization. Location: Vienna (hybrid) · Employment: Full-time, 38.5 hours per week · Languages: German & English The Role As Hotel Technology Consultant, you are the primary point of contact for our hotel customers on all matters relating to the Seekda platform. You provide prompt and competent assistance and make sure our customers can run their operations smoothly and efficiently. You help our customers not only understand the platform, but use it successfully in the long run. You spot problems before they escalate, contribute actively to customer retention, and translate customer feedback into clear, actionable requirements that you follow through internally until resolution. The position is part of our Hotel Technology Support team in Vienna and involves close collaboration with our commercial team as well as Product and Development. What You Will Do Support and advise our hotel customers and partners by email and phone, from simple questions to in-depth troubleshooting, in a solution-oriented, friendly and competent way, and keep them informed until their issues are reliably resolved Analyse and resolve issues with bookings, rates, availability and OTA/PMS connections, analyse usage patterns, and proactively advise hotels on how to get the most out of Seekda, from booking engine to channel setup Help new customers get started through structured onboardings, user trainings and webinars, identify risks early and actively contribute to customer retention Support the integration of our booking engine (IBE) and widgets on hotel websites and act as a contact point for technology partners and agencies Turn customer feedback, bugs and feature requests into clear input for Product and Development, follow up until they are resolved, and work closely with other departments Maintain our ticketing system and knowledge base, and use AI tools to automate repetitive workflows and improve how the team works What You Bring Completed vocational training or a university degree in IT or hospitality, and experience in the hotel industry (e.g. front office, reservations, revenue management or hotel management), in technical support or in hotel IT Sound understanding of hotel distribution and booking channels (IBE, OTA, conversion, BAR rates) and a basic understanding of interfaces, APIs and web technologies; experience with channel managers, booking engines or property management systems is a strong advantage Strong technical aptitude, an analytical, solution-oriented approach with a clear focus on customer relationships, and the ability to explain technical matters clearly, both verbally and in writing Excellent command of German and English, both spoken and written; further languages are a plus Genuine curiosity about AI tools and first hands-on experience using them (e.g. Claude, Cursor, GitHub Copilot), combined with process-oriented thinking: you see where automation adds value and enjoy testing, iterating and improving A high degree of independence, ownership and a hands-on approach, the resilience to set clear priorities in a dynamic environment, and a strong team spirit with a willingness to share knowledge #Seekda