IAM Service Operations Engineer

Employment: Full-time Experience level: Mid-Senior Level Job Description The role is primarily focused on Identity and Access Management (IAM) operations, supporting the day-to-day management of user identities, access provisioning, access governance, and certification activities. The position involves working within a service mailbox to manage SailPoint IdentityNow incidents, service requests, cloud engineering account requests, custom group package requests within Azure, and the delivery of periodic access certification campaigns. The role operates within established support and delivery processes, including incident management, request fulfilment, access reviews, certification campaigns, reporting, change management, automation development, and collaboration with internal support teams to maintain secure and compliant access controls. Experience Required: Experience supporting Identity and Access Management processes within an enterprise environment. Experience working with SailPoint IdentityNow for identity governance, provisioning, access management, and certification activities. Experience managing service requests and incidents through ServiceNow. Experience creating and maintaining access-related reports, dashboards, and audit information. Understanding of joiner, mover, and leaver processes and access lifecycle management. Experience raising and managing change requests in accordance with organisational change controls. Experience conducting and coordinating access certification campaigns, including reviewer engagement, remediation tracking, and audit evidence collection. Experience developing or supporting automation using SailPoint workflows and ServiceNow integrations to improve IAM operational efficiency. Experience working within an Agile environment (sprint planning, backlog refinements and retrospectives). Key Skills: Working knowledge of SailPoint IdentityNow, including access requests, certification campaigns, reporting, workflows, and administration. Experience managing service mailboxes and prioritising workloads based on business impact and SLA requirements. Ability to investigate and resolve SailPoint IdentityNow incidents and access-related issues. Experience processing cloud engineering account requests and custom Azure group package requests. Familiarity with ServiceNow incident, request, change, and workflow management processes. Experience configuring and administering certification campaigns within SailPoint IdentityNow. Knowledge of ServiceNow and SailPoint integration capabilities, including automation of access reviews, request fulfilment, notifications, escalations, and reporting activities. Ability to create reports and analyse identity governance data using SailPoint and ServiceNow. Good documentation and record-keeping skills for audit and compliance purposes. Strong communication and stakeholder management skills. Ability to work independently while collaborating with technical and business teams. Qualifications SC-900: Microsoft Security, Compliance, and Identity Fundamentals. AZ-900: Microsoft Azure Fundamentals. ITIL Foundation certification for incident, request, and change management processes. SailPoint IdentityNow Fundamentals or equivalent SailPoint training. ServiceNow Certified System Administrator (desirable). Additional Information Netcompany Academy Through our Netcompany Academy, we offer a diverse range of courses, seminars and certifications carefully curated to support your development. As you advance in your career, the Academy tailors its offerings to enhance your managerial skills, deepen your understanding of methodologies, hone your leadership abilities, and fine-tune your strategic acumen.  As you progress through the content, you’ll naturally take on more responsibility and network with your peers. Benefits include 25 days’ holiday Private Medical Health care via Vitality Pension contribution, Life Assurance Professional certifications supported as part of learning and development. A range of retail discounts to enhance your lifestyle, encompassing restaurants, supermarkets, travel, leisure activities and health and well-being services. Access to our Employee Resource Groups, our groups represent diverse backgrounds and provide a platform for colleagues to connect, learn, and support one another. Company information Join Netcompany, where we proudly hold the 5th position on the esteemed UK Top 50 Best Places to Work in the Glassdoor Employees’ Choice Awards for 2024. At Netcompany, we pride ourselves on our entrepreneurial spirit and our capacity for doing things differently. Our culture is built on fostering low bureaucracy, emphasizing high agility and promoting flexibility, enabling everyone to contribute their best. Our journey began in the UK with the acquisition of Hunter Macdonald in 2017. As one of Northern Europe's most accomplished IT companies, we have expanded our headcount globally to 7400+ employees and have offices in UK, Denmark, Norway, Poland, Holland and Vietnam. Netcompany is committed to providing an inclusive and barrier-free recruitment process for anyone wishing to apply for a job with us.  We operate a Disability Confident Interview Scheme which means that we offer guaranteed interviews to all applicants with a disability who meet the minimum criteria for a role. Applicants are asked to opt in, so please let us know if you wish your application to be considered under this scheme. If you need any reasonable adjustments or extra support during the recruitment process, please contact us at  reasonableadjustments@netcompany.com . #LI-RS1 Company Description Netcompany is one of the fastest growing technology companies in the UK, recognised for disrupting the marketplace and helping to transform the IT sector. We deliver IT Transformation and Delivery services to some of the most well-known organisations in the UK and can count 18% of the FTSE 100 as clients, delivering services across several different sectors. Netcompany have ambitious growth plans for the next few years and will continue to win and deliver multi-million-pound projects, offering a fantastic opportunity for all members of staff to grow with us and carve out a challenging, successful and rewarding career