IT Asset Specialist

Who We Are Lightning AI is the company behind PyTorch Lightning. Founded in 2019, we build an end-to-end platform for developing, training, and deploying AI systems—designed to take ideas from research to production with less friction. Through our merger with Voltage Park, a neocloud and AI Factory, Lightning AI combines developer-first software with cost-efficient, large-scale compute. Teams get the tools they need for experimentation, training, and production inference, with security, observability, and control built in. We serve solo researchers, startups, and large enterprises. Lightning AI operates globally with offices in New York City, San Francisco, Seattle, and London, and is backed by Coatue, Index Ventures, Bain Capital Ventures, and Firstminute. The Way We Work The people who thrive here are builders who move fast, communicate openly, take ownership, and continuously improve themselves, their teams, and our company. Here's what that looks like in practice: Move with Urgency: We move quickly, make thoughtful decisions, and keep momentum. We value action over perfection and learn by shipping. Take Ownership: We own outcomes, not just our individual work. We make decisions that move the company forward and follow through. Communicate Openly: We communicate directly, seek to understand, and create clarity for others. Honest conversations help us move faster together. Build Great Teams: We lead by example, empower others, and create healthy teams where people can do their best work. Raise the Bar: We're always improving ourselves. We learn from feedback, consistently challenge ourselves to grow, and focus on the work that matters most. Think Long-Term: We design for what's next. We create scalable systems, simplify complexity, and use AI and automation to amplify our impact. What You’ll Do Asset Management Track all on-site assets, including inbound and outbound shipments; maintain accurate records within inventory systems. Maintain accurate records within inventory systems. Contribute to systems, tooling, reporting insights or improve processes Document full asset lifecycle (procurement → deployment → disposal) and own data integrity for asset records and system usage. Conduct regular audits across multiple tracking systems; identify and implement process and reporting improvements. Solve ambiguous/non-routine problems independently, escalating when necessary; drive root-cause fixes and follow-up actions. Oversee maintenance, upgrades, decommissioning, and disposal with procedural compliance. Create and maintain documentation for asset processes and procedures Parts & Inventory Administration Manage parts inventory (scan items in/out of parts lockers), perform routine audits, and run inventory usage reports. Collaborate with internal teams to maintain appropriate stock levels Coordinate RMAs with vendors and manage escalations to resolution. Act as go-to expert/mentor for Asset related issues at location Shipping & Receiving Prepare sites for incoming shipments, inspect inbound packages, and log into inventory systems with accuracy. Package and coordinate outbound shipments with delivery partners; maintain detailed shipping records and ensure successful deliveries. Process and securely store incoming hardware with ownership of chain-of-custody documentation. Access & Vendor Coordination Manage physical and system access via internal data center portals Approve vendor and third-party access requests Coordinate with on-site vendors to ensure project completion Handle RMA escalations and communicate with Operations teams Collaboration Partner closely with the IT Asset Manager, Data Center Technicians, and Site Manager to align on company-wide asset standards. Ensure alignment with company-wide asset management standards and processes What We’re Looking For Required Qualifications Able to lift 50 lbs. Exceptional organizational skills and strong attention to detail Experience using spreadsheets (Excel or Google Sheets) and familiarity with database systems. Experience with ticketing systems and able to resolve ambiguous issues independently. Exposure to technical environments (IT, data centers) with Basic understanding of IT hardware and infrastructure Basic IT hardware component knowledge and strong communication skills in a technical environment. Demonstrate ownership mindset for data integrity, system usage, and process. Ability to travel for work at other locations. Nice to Have Familiarity with Jira ticketing system Familiarity with Asset Panda Familiarity with making Standard Operating Procedures (SOP) Familiarity with 3 Part RMA Process. Work Environment Full-time, on-site role (Monday–Friday) Day shift Occasional need for travel for Projects at other locations. Assigned to a specific data center location Reports directly to an IT Asset Manager with cross-functional collaboration on-site We are committed to offering competitive compensation that reflects the value each team member brings to our mission. Final offers are based on factors such as experience, skills, geographic location, and role expectations. In addition to base salary, our total rewards package for eligible roles includes a discretionary bonus, a meaningful equity component, and comprehensive benefits. The anticipated annual base salary range for this role is: $70,000 — $80,000 USD Benefits and Perks We offer a comprehensive and competitive benefits package designed to support our employees’ health, well-being, and long-term success: Comprehensive Health Coverage: Medical, dental, and vision coverage for employees and eligible dependents. Meaningful Equity: RSUs that give employees a stake in the company's long-term success. Retirement Savings: 401(k) matching (U.S.) and pension contributions (U.K.). Flexible Time Off: Unlimited PTO, company holidays, and floating holidays to support work-life balance. Company-Wide Winter Break: Two weeks of company closure each winter to disconnect and recharge. Paid Parental & Family Leave: Paid leave to support you and your family through life's important moments. Professional Development: Annual learning and development allowance to support your professional growth. Wellness Benefits: Wellness and work-from-home stipends to support your physical and mental well-being. Sabbatical Program: Four weeks of paid sabbatical leave after four years of service. Flexible Work: Flexible schedules and a hybrid work model for our office-based teams. In-Office Meals: Complimentary meals at our office hubs. Benefits may vary by location, team, and role. At Lightning AI, we are committed to fostering an inclusive and diverse workplace. We believe that diverse teams drive innovation and create better products. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic. We are dedicated to building a culture where everyone can thrive and contribute to their fullest potential.