IT Operations Team Coordinator

Netguru is a trusted partner in digital commerce. The company helps leading brands modernize B2B solutions, marketplaces, and retail ecosystems. Since 2008, it has empowered businesses with cutting-edge technology, AI-powered personalization, and world-class engineering and design teams. A certified B Corporation®, Netguru is trusted by major brands including IKEA, VW, OLX, Delivery Hero, Żabka, Wolt, Careem, and Vinted. Currently, we are looking for a passionate and proactive Senior IT System Engineer. If you are a proactive problem-solver with a hands-on approach – apply now! Salary: up to 16,500 PLN gross (Contract of Employment) up to 20,000 PLN nett (B2B Contract) Tasks & Responsibilities: Ownership and subject matter expert for tools such as: Google Workspace, Azure, O365, Make, Jira,1Password, Slack Conducting regular meetings with your team members, Assigning tasks to them and consulting on their progress, Monitoring happiness and atmosphere within the team, Gathering, giving and acting on feedback for team members, Taking care of their development and helping people get the most out of their potential, Planning development budget, Executing HR processes: vacation monitoring, being involved in onboarding and offboarding processes, conducting performance reviews, being a key participant in appraisal and salary review process, Connecting people with the company’s strategy, NG processes and keeping them up-to-date with the company news. Additionally, you will be responsible for more operational tasks such as: Managing day-to-day operations of the Service Desk Team at Netguru, Ensuring set KPIs and SLAs are met in order to deliver the best quality of service to internal stakeholders, Co-creating and monitoring policies and procedures for Service Desk Team, Handling queries and escalations from stakeholders, Managing and communicating change in the department and to the organisation, Monitoring of hardware stock, responsibility of orders and EOL processes, Resource allocation/scheduling to meet the demands of delivering a service and managing changing priorities and issues, Anticipating the impact of business decisions on team’s operations and taking appropriate action, Handling cross-departmental cooperation when dealing with shared responsibility areas. Requirements Very good command of written and spoken Polish (min. C1) and English (min. B2), Experience in managing a team of at least 3-5 people, Experience with tools such as: Google Workspace, Azure, O365, Make, Jira,1Password, Slack. Experience in working in an IT environment (working in an Agile environment is a plus), Experience in working with ITSM or similar framework, Experience in use of one of the following ITSM tools: Jira SM, Zendesk, Freshdesk, Service Now, Experience in managing hardware asset registry for laptops, accessories etc., Experience in working in a fast changing company (e.g. software development organisation), ITIL Foundation Certificate, Ability to motivate and grow your team, Are proactive and a good team player. Experience managing macOS and Windows endpoints. Benefits Perks & benefits: UoP (CoE): Access to the WorkSmile platform offering benefits adapted to your preferences: Multisport card, Private health insurance package, Life insurance, And hundreds of other options to choose from 15 categories (shopping, leisure, travel, food, etc.). UoP (CoE): PLN 175 monthly lump sum (ryczałt) for remote employees. B2B: Discounts on Apple products. Various internal initiatives: Team workshops and integration events, webinars, and knowledge sharing sessions. Here's what you can expect from the recruitment process: First, you'll meet with one of our recruiters to get to know each other better. If everything goes well, you'll have the opportunity to meet with the Hiring Manager for technical/manager's interview Looking for a freelance job? Check out our Career Page and find out more about our open recruitment processes. If you need any disability-related adaptation at any step of the recruitment process – simply let the recruiter know! We'd be happy to help.