IT Support Engineer (all genders)

Schedule: full-time Employment: permanent About Working at envelio Too easy is boring! Together, we are on a mission to drive forward the energy transition. We love what we do, and we are unafraid to dive in. We believe in taking ownership of our work and in continuously growing and evolving. In short: own it, love it, grow with it. We are a humble team of coffee and maté lovers with over 20 nationalities. With our geek humor, our love for emojis and random facts is only natural. Over 150 envelians are already on board. Dive in and thrive! Your Role As an   IT Support Engineer (all genders) , you are the first point of contact for everyday IT issues and a   trusted partner for colleagues   across the company. You combine hands-on troubleshooting with strong admin skills across devices, identity, networks and productivity tools, keeping systems secure and reliable while communicating clearly in every ticket and interaction. You look for patterns behind incidents, improve documentation and processes, and use automation and integrations to reduce repetitive work and prevent issues from recurring. When problems span teams or require deeper expertise, you coordinate escalations, ensure thorough handovers, and help drive lasting fixes. How You Make an Impact You ensure a smooth functioning IT environment for our colleagues while you: Own tickets from intake to closure; document steps, context, and outcomes Operate MDM: enrollment, profiles/policies, compliance, app deployment, lifecycle Administer productivity tools: email/calendar, collaboration, file sharing, licensing Run identity ops: user lifecycle, groups, MFA support, Conditional Access triage and low-risk changes Connect and automate SaaS tools by integrating their APIs and building workflows that streamline data flow and business processes Keep an eye on the office LAN & WiFi for errors and problems, and perform basic troubleshooting and configuration changes Create and delete databases Lead escalations and problem management; maintain runbooks/KB and automate where useful Follow security/ISMS guardrails; keep admin actions traceable Your Profile Perfection is a myth! We’re more interested in the human behind the screen, so think of these criteria as helpful directions — we’re excited to see how your unique skills might fit in. You have 3+ years hands-on experience working in the Helpdesk You have experience with directory services You are comfortable administering MDM, productivity, and identity tooling (including Conditional Access) and explaining changes clearly to colleagues You know your way around firewalls, switches, LAN/WLAN, DHCP, DNS, WAN and VPN You can perform basic database administration You communicate clearly and calmly, and you write concise, high-quality ticket updates You have a documentation-first mindset and enjoy creating and maintaining runbooks and knowledge base articles You think in terms of root causes, and you proactively reduce repeat incidents through continuous improvement You have a security mindset and follow least-privilege principles, ISMS guardrails, and change traceability You enjoy automation and integrations, and you are able to build or maintain workflows that reduce repetitive work You collaborate well across teams and coordinate escalations with thorough handovers Your Benefits Join us fully remote or at our lovely office in Cologne in a hybrid working mode Option for remote work from abroad (up to three months per year from anywhere in the EU or the USA) 30 holidays + 3 corporate holidays Support for your health through sports membership cooperations Professional mental wellbeing support through our partner nilo for you and your family Flexible use of a monthly mobility budget (e.g. Jobrad, ÖPNV) Time and resources for individual growth Regular tech and growth talks for internal knowledge sharing envelio pension plan Regular company and team events