IT Support Engineer

About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. The Opportunity Flexport's mission is to make global trade easier for everyone, and reliable, high-performing technology is critical to achieving this. This opportunity is to join the team that directly enables the productivity of all Flexporters worldwide by solving technical challenges and maintaining core IT processes. You will work with employees across all global offices—including but not limited to engineers and operations teams —ensuring they have seamless access to our systems. The team operates with a "solve once" mentality, focusing on documenting and automating solutions to common issues and sharing technical knowledge amongst all members of the team. You Will Provide expert-level technical support for all hardware, software, and AV equipment issues for global employees, both in-person and remotely, ensuring rapid resolution to minimize business disruption. Manage and maintain the company's inventory of IT assets, including laptops, hand scanners, thermal printers and peripherals, handling deployment, retrieval, and full ownership of asset life-cycle management. Administer user accounts, access permissions, and security settings across core corporate systems, including Google Workspace, Okta and our identity management platform. Develop and update comprehensive documentation for common IT issues and system configurations to empower employee self-service and train new team members. Drive the end-to-end project management for key IT initiatives, including large-scale system deployments, office buildouts, and security audits. Proactively gathering and coordinating cross-functional stakeholders, such as the Security and System Engineering teams, to define scope, manage timelines, mitigate risks, and ensure successful, on-time completion of all project deliverables. You Should Have BA/BS degree or equivalent professional experience is required. 5+ years of professional experience in an IT Support, Desktop Support, or Systems Administration role within a fast-paced, global environment. Proficient with MDM solutions (e.g., Jamf, Intune) and enterprise-level ticketing systems (e.g., Jira Service Management). Experience supporting and troubleshooting both Windows and macOS operating systems, including deep knowledge of hardware components and software deployment. Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPN) and cloud-based collaboration tools (Google Workspace). A "compliance first" attitude with experience adhering to SOC 2 and ISO/IEC 27001 Commitment to Equal Opportunity At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law. Global Data Privacy Notice for Job Candidates and Applicants Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. By submitting your application, you are agreeing to our use and processing of your data as required. Please see our Privacy Notice available at www.flexport.com/privacy for additional information.