IT & Systems Administrator

Employment: Full-time Experience: Associate Education: Bachelor's Degree About the role We're looking for a proactive and organised IT & Systems Administrator to take ownership of our internal IT operations as Runware continues to scale. You'll be responsible for managing the tools, accounts, devices and systems our people rely on every day. From onboarding new employees and managing access to company applications through to maintaining security standards and improving internal IT processes, you'll play an important role in keeping the business running smoothly. This is a hands-on role suited to someone who enjoys solving problems, building efficient processes and taking ownership. You'll work closely with Engineering, Security, People and Finance to ensure our internal systems remain secure, reliable and easy to use. As a growing, remote-first company, we're looking for someone comfortable operating independently, identifying opportunities for improvement and helping establish scalable IT practices. Is this role a fit for you? You enjoy taking ownership of internal IT operations and ensuring people have the tools and access they need to work effectively You're comfortable administering cloud-based business applications such as Google Workspace, Microsoft 365, Slack and other SaaS platforms You have a strong understanding of IT security fundamentals, including identity management, permissions and device security You're organised and detail-oriented, with an interest in documenting processes and improving how things work You enjoy helping people, troubleshooting technical issues and providing a positive employee experience You're proactive and comfortable working independently in a fast-moving environment where processes are still evolving You understand the importance of balancing security and compliance with a simple, frictionless employee experience What this role could entail Manage employee IT onboarding and offboarding, ensuring accounts, permissions, equipment and access are provisioned and removed appropriately Administer internal systems and SaaS platforms, including Google Workspace, Microsoft 365, Slack, GitHub and other business applications Manage user identities, permissions and security controls, including SSO, MFA, password management and regular access reviews Oversee company devices and IT assets, including hardware provisioning, inventory tracking and endpoint management through MDM solutions Provide day-to-day IT support, troubleshooting technical issues and ensuring employees have the tools they need to work effectively Maintain internal IT policies, documentation and processes, ensuring consistent and secure operations across the company Support security and compliance requirements, including SOC 2, working closely with Engineering and Security teams Identify opportunities to automate and improve IT workflows, particularly employee onboarding, account provisioning and access management Manage software licences, subscriptions and vendor relationships, identifying opportunities to optimise costs and consolidate tools Help establish scalable IT practices, systems and controls to support the company's continued growth Requirements Requirements 3+ years of experience in IT administration, IT operations, systems administration or a similar hands-on role Practical experience administering Google Workspace and/or Microsoft 365, including user accounts, groups, permissions and security settings Experience managing SaaS applications and supporting employees across multiple business systems Understanding of identity and access management, including SSO, MFA and role-based access controls Familiarity with endpoint and device management tools such as Microsoft Intune, Jamf, OneLeet or equivalent solutions Experience supporting Windows and/or macOS environments Good understanding of IT security fundamentals and safe account management practices. Strong troubleshooting, communication and organisational skills Ability to work independently, prioritise requests and take ownership of operational responsibilities Comfortable supporting a distributed, remote-first workforce Nice to have Experience working in a fast-growing technology company or startup Familiarity with SOC 2, ISO 27001 or other information security compliance frameworks Experience with password management and identity providers such as 1Password, Okta or Microsoft Entra ID Experience automating IT workflows using scripts, APIs or SaaS automation tools Familiarity with GitHub administration, access permissions and organisation-level security controls Experience establishing IT processes and documentation within a growing organisation Benefits We’re a remote-first collective, meeting in person twice a year to plan, brainstorm, celebrate wins, and enjoy some face-to-face time. We have core hours for cooperative working and calls, but outside of that your calendar is yours. Work the hours that let you perform at your peak while also building a healthy life. Our release cycles are fast and intense, but they’re followed by real downtime. After big pushes we expect the team to unplug, recharge, and come back ready & stronger than ever for the next leap. Generous paid time off – vacation, sick days, public holidays Meaningful stock options – share in the upside you create Flexible hours – own your schedule outside core collaboration blocks Family leave – paid maternity, paternity, and caregiver time Company retreats – twice-yearly gatherings in inspiring locations