Key Account Manager

ABOUT THE ROLE We are looking for a passionate and commercially minded Key Account Manager to take ownership of our MGA VIP customer base. In this role, you will be responsible for driving player retention, engagement, and long-term loyalty by delivering a highly personalised and compliant customer experience. Acting as the primary point of contact for high-value players, you will combine relationship-building expertise with data-driven insights to optimise performance, protect revenue, and enhance overall customer satisfaction. This is an exciting opportunity for someone who thrives in a fast-paced environment and is motivated by delivering measurable impact. This role includes timely and professional day-to-day queries handling, including out of office hours and weekends. YOU WILL BE RESPONSIBLE FOR: - Developing and communicating the Key Account retention strategy for MGA Markets, focusing on customer satisfaction and long-term loyalty. - Building strong relationships with our customers, adhering to relevant procedures and compliance requirements, including professional and timely query handling. This includes occasional out-of-office hours and weekend work. - Creating, documenting, and maintaining comprehensive player profiles, capturing behaviors, interests, and communication history. - Develop and manage a VIP bonus strategy to enhance engagement and retention within compliance guidelines. - Work closely with operational departments and communicate any requirements to high-value customers to ensure smooth processes and compliance. - Collaborating closely with CRM Managers, supporting CRM tasks as required. - Ensuring smooth transitions for players moving across segments, optimizing player experience and direct communication processes under KAM responsibility. - Taking ownership of market-specific KPIs, delivering regular reports and updates, and performing additional tasks as assigned. OUR SUCCESSFUL CANDIDATE WILL HAVE: - A positive, creative, and data-driven mindset, ready to explore new approaches with a focus on achieving results. - Strong analytical and investigative abilities. - A collaborative spirit, eager to share knowledge and learn from colleagues while thriving in a dynamic and creative setting, and capable of working independently when needed. - Excellent organizational and planning skills, with exceptional attention to detail. - English proficiency. - A service-oriented personality with high confidentiality and discretion, committed to delivering the best possible experience to our players. Nice to Have Skills: - Previous experience in a Key Account Management or similar role. - Knowledge of the MGA regulatory requirements   WHO WE ARE At the core of LeoVegas Group is Team Leo. Our culture is our foundation and is what enables us to innovate, build, and lead as we trailblaze our way through the igaming industry. We’re a team of over 2000 innovators, initiators, and groundbreakers working in a fast-paced and agile environment across 19 offices worldwide. BENEFITS - Hybrid work policy - 4 weeks of Workation (T&C apply) - Well-being allowance to support your active lifestyle - Private health insurance - Discounts across a range of retailers, gyms, bars & restaurants - We offer an employee assistance program that can provide help and guidance during challenging moments. - For non-Malta residents, we offer a relocation package with 3 weeks of accommodation and flights. JOIN US! In our pride, we like to empower our teammates to find their roar and run with their wildest ideas. We don’t wait around for things to happen, we pounce and make it happen! If you think you would be a good fit for the Leo pride - give us a roar! As our company working language is English we’d like to see your CV in English please