KYC Operations Manager (Fixed Term 12 months)

Employment: Full-time Experience level: Mid-Senior Level Job Description This is a in-office role. As a KYC Operations Manager (Fixed Term 12 months) you will be responsible for You will manage Know Your Customer operations and Lead improvements to verification journeys across Entain's core brands. Reporting to the KYC Head of Department, you will work in the KYC team. This temporary maternity-cover role manages one direct report and represents the team in business meetings and projects You Will: Lead Know Your Customer projects from planning through delivery. Manage daily KYC operations and resolve complex queries raised by teams across the business. Identify improvements to verification journeys, back-office tools, reporting and onboarding processes. Work with Product, Technology, Fraud, Risk and Payments teams to deliver process and automation changes. Use supplier and performance data to improve verification success rates, service quality and operational efficiency Qualifications You Have: Manage and partners across the business Degree level or equivalent qualifications and/or experience Experience managing and delivering change. Experience working at least 3 years in the gaming industry – with a specific focus on KYC / Risk / Fraud experience. You would have managerial experience, as they will manage the daily operations of the GIB KYC team. Multi-site operational experience. Understanding the online marketing incentives offered. Written and spoken English language skills. Present Management and Executive summary Additional Information Benefits At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire you. Join us, and a great compensation package is just the beginning. You can expect to receive benefits like: A regular bonus and great pension. 25 days annual leave plus local public holidays. Extra paid leave, including wellbeing and development days. Life assurance and Income Protection. Private healthcare and wellbeing support. A stake in our success through our ShareSave scheme. How we use Artificial Intelligence (AI) in recruitment We may use approved AI tools to make recruitment simpler and more efficient, while keeping people at the heart of what we do. These tools support our teams and give them more time to focus on you. Fairness, transparency and trust Our recruiters and hiring managers oversee how we use AI and remain responsible for hiring decisions. These tools support administrative aspects of the recruitment process, giving our teams more time to focus on you We're open about its use and handle your information following our Job Applicant Privacy Notice. AI supports our decisions, it doesn't make them. Equal Opportunities . If you need any reasonable adjustments at any stage of the recruitment process, please contact us and we'll support you. We're committed to creating a diverse, equitable and inclusive workplace where everyone feels valued, respected and able to be themselves. We're an equal opportunities employer . We welcome applications from everyone and we do not discriminate based on age, disability, gender or gender reassignment, pregnancy or maternity, race, religion or belief, sexual orientation, marriage/civil partnership, or any other basis. We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally. #LI-Onsite Company Description About Entain There's nothing like a career at Entain. We're a leading, global sports betting and gaming company and we're upping the excitement and increasing player safety. We're a FTSE company with iconic brands including Ladbrokes, Coral, BetMGM, Eurobet and bwin, and we have an energy that drives us to perform at the height of our potential. Whether you're an engineer, marketer or retail specialist, a career here is a complete game changer.