Lead, Account Management

Employment: Full-time Experience level: Mid-Senior Level Job Description Do you love food and convenience put together? Then you would definitely love foodpanda! You wanted something simpler, so we made it. A team of problem solvers, designers, thinkers and tinkers, working around the clock to make online food ordering easy, fast and fun. foodpanda is the leading, on-demand food delivery company in Pakistan, bringing thousands of your best loved restaurants online into your home or office - fast! We’re all about bringing on the smartest folks as we continue to grow with an “all hands on deck” environment and hire those who can thrive in a start-up culture. We’re looking for a highly-driven and motivated National Key Account Manager for our team in Pakistan. If you are looking for a place where you can gain hands-on exposure and have a direct impact, then this may be the place for you! The ideal candidate will have a track record as a significant individual contributor – comfortable working independently, whilst working closely with the management team. This role will be based in Pakistan and will report to Head, Marketplace. About the job: As a Lead, Account Management, you will be responsible for maintaining a relationship with the Key Vendors who generate the most business in terms of orders and revenue for foodpanda.  Responsibilities:  Direct, mentor, and elevate a team of Account Managers, ensuring alignment with performance targets and operational excellence. Drive commercial growth by collaborating with your team to optimize partner performance, unlock new revenue streams, and enhance overall customer satisfaction. Leverage data-driven insights to evaluate portfolio performance, identify operational inefficiencies, and execute informed strategic decisions. Develop and maintain strong and trustworthy relationships with all key accounts.   Analyze and identify upcoming needs and opportunities.  Negotiate contracts and close agreements to maximize profits.. Clearly communicate the progress of Weekly/Monthly/Quarterly initiatives to internal and external stakeholders. Prepare reports on Commercial Metrics, Operational Metrics, Product Mix, Marketing Campaigns etc. Forecast and track metrics (e.g.  monthly & quarterly sales results and annual forecasts). Responsible for designing exclusive marketing campaigns, partnerships & co branding activities. Support cross functional teams in delivering the strategy by facilitating communication of lessons learned, resolving urgent issues, lining up appropriate group level support and deploying processes & tools. Additional tasks/projects as they arise. Qualifications Bachelor's Degree in Business Administration or relevant. Has an acute sense of responsibility and can take full ownership of the function. You have at least 4+ years of work experience in a similar role You are process-oriented and data-driven Experience with Microsoft Office, especially Excel, or Google equivalents Your knowledge of the internet and e-commerce sector is solid You are driven and ambitious. You are very proactive and could lead independent projects. Has the ability to perform root cause analysis and build process flows. You’re very detail oriented and pay attention to all the steps in the process. Experience of managing a team. A Little About Us: We are fast, like mind boggling fast! So if you’re someone who loves ever changing goals and loves optimization, you’re the right fit for us! We love people who can develop things from scratch, own them and then work on improving them. We love what we do, and we don’t rest until we’ve achieved our targets. So if you’re also someone who is driven until the dream is achieved, come join us! Company Description foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.