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78 mo agofound 4 d ago
Linux Systems Administrator (Fluent Spanish, TS Clearance)
What the posting is about
Support customers with technical issues via phone, remote connection, and internet. Diagnose and resolve hardware and software problems. Follow SOPs and escalate unresolved issues. Maintain contact with customers and stay updated with system changes. Travel up to 30% of the time. Requires a positive customer-centric attitude and a government-issued security clearance.
Read out of the posting
LevelNot stated
Experience asked2+ years
EmploymentFull time
LocationFairfax, US
RemoteNot stated
Visa sponsorshipNot stated
SalaryNot published, and most postings do not
Posted2020-04-29
Found viateamtailor, direct from their system
We saw it 78 months after it went up.
The posting, as the company wrote it
Connect Talent Solutions is a fast growing, innovative staffing firm offering direct placement, contract and contract to hire solutions. We are uniquely positioned and experienced to support your requirements from IT and engineering to general labor and customer service positions. At Connect, people are the center of our universe and we go to great lengths to ensure that our customers and candidates have the most enjoyable and informational hiring experience that will encourage and foster fruitful, long term relationships and careers.
Position Description
Deliver service and support to customer end-users using via call distribution phone, remote connection and/or over the Internet; Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services; Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more;
Follow Standard Operating Procedures to resolve customer issues, both as first call resolutions and by working with other groups when necessary.
Escalate issues which cannot be resolved to management and to other groups
Enter issues and fixes into the ticket monitoring system
Work issues and service requests as assigned
Maintain contact with customers as needed
Stay current with system information, changes and updates
Ability to travel CONUS and OCONUS up to 30% of the time
Essential Requirements:
Bachelor of Science in Computer Information Systems, Computer Science or a similar discipline;
Possess a positive customer-centric attitude;
Possess 2-5 years’ experience with at least three of the following skillsets (listed in order of preference) o Linux Servers (Red Hat or CentOS);
Virtual Machines;
Microsoft Server 2008 or Microsoft Server 2012;
Nagios
Active Directory;
SQL Queries;
*Position requires the ability to obtain and maintain a government issued security clearance.
Copied from Connect Talent Solutions’s own board, not rewritten. Original ↗
Also open at Connect Talent Solutions
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