Manager - Production Support

Employment: Full-time Experience: Mid-Senior level Education: Bachelor's Degree • Minimum 4+ years Operations Experience in 24x7 high-availability Production environment. • Support trouble-shooting client issues with high level data analysis and project review. • Extensive problem solving and debugging skills. • Ability to independently apply production upgrades and support the products and technologies. • Experience in providing services to agreed SLA’s and OLA’s. • Experience of working in an ITIL environment. • Experience with supporting multiproduct environment. • Experience in supporting and administering ATM Switch / Card Management / WEB Bases banking System. • Experience with supporting Java applications and an understanding of web technology. • Knowledge of Linux environment will be an Added advantage. Requirements • In depth understanding of MS SQL. • Core switching experience and knowledge and recent experience. • Complete understanding of ISO 8583 and recent experience. • Understanding of end-to-end transaction flow (issuing/ Acquiring) . • Hands on experience on release management, change management process and incident management. Internal content Internal content. • Hands-on experience in customer management and customer handling. • Hands on experience on Linux command (REN) . Communication skills- • Good communication skills/ understanding of customer communication, verbal as well as email.