Microsoft Dynamics 365 Support & Development Consultant

Employment: Full-time Experience level: Mid-Senior Level Job Description Are you passionate about Microsoft technologies and looking to develop your career within a leading Microsoft Partner? We’re looking for a Microsoft Dynamics 365 Support & Development Consultant to join our growing Microsoft capability. You’ll work with mid-market and enterprise customers across a range of sectors, delivering and supporting solutions across Microsoft Dynamics 365 and the Power Platform . This is a varied role combining development, application support and customer engagement . You’ll be involved throughout the solution lifecycle, from understanding requirements and designing solutions through to development, implementation, upgrades, migrations and ongoing support. You Will:   Design, develop, configure and support Microsoft Dynamics 365/CRM solutions . Develop Plugins, Custom Workflow Activities and integrations using C#/.NET . Configure and extend Dynamics 365 using both custom development and out-of-the-box capabilities. Build and support solutions using Microsoft Power Platform and Power Automate . Troubleshoot and resolve complex Dynamics 365 application and integration issues. Support Dynamics 365 upgrades, migrations and releases . Work directly with customers to understand business and technical requirements. Translate requirements into clearly defined technical tasks, solutions and deliverables . Manage application incidents, requests and escalations within agreed SLAs . Work within ITIL-aligned service management and managed-services processes . Provide technical guidance and contribute to the successful delivery of multiple customer projects and workstreams. Identify opportunities for continual improvement across customer solutions and services. Qualifications Must-Have: Strong technical experience with Microsoft Dynamics 365 CRM/Customer Engagement . Hands-on development experience with C#, .NET and JavaScript . Experience developing Dynamics 365 Plugins, Custom Workflow Activities and integrations . Good knowledge of Microsoft Power Platform , particularly Power Automate . Experience supporting and troubleshooting business-critical Dynamics applications. Previous experience within an application support or managed services environment . Good understanding of IT service management, incidents, changes and SLAs . Desirable ITIL Foundation certification . Experience with ASP.NET and MVC . Broader Dynamics 365 Customer Experience/CE module experience. Additional Information Why Version 1 Be part of a global Oracle practice of 700+ specialists Over 500+ certified professionals across the entire Oracle ecosystem Work on large-scale, multi-pillar enterprise Oracle Cloud programmes Work with a   high-performing, collaborative Oracle practice Oracle Innovation Partner of the Year 2023 (EMEA) We provide end-to-end Oracle business transformation services, including consulting and advisory services, implementation, integration and managed services Our expertise in OCI enables us to deliver scalable, flexible, and high performance cloud solutions to the unique needs of our clients Join an award-winning consultancy recognised for innovation and delivery excellence Clear career progression, strong leadership support, and genuine investment in your growth A culture that values expertise, autonomy, and doing things properly Strong  career progression & mentorship  through our  Strength in Balance  and leadership programmes, including quarterly  Pathways Career Development reviews . Significant  training budget  for certifications and further education. Version 1 Annual Excellence Awards  &  Call-Out  recognition platform celebrating achievement. Moments that matter  & enhanced  maternity/paternity leave policies  to support your journey. Active  ESG & CSR initiatives , allowing you to give back through fundraising, volunteering, and diversity, inclusion & belonging programmes. Benefits include: Quarterly  performance-related profit share Hybrid / Remote  working flexibility Pension, private healthcare, life assurance  cover Certified  Great Place to Work  for 10+ years running  If you’re an experienced Service Desk Analyst who enjoys solving technical problems, supporting customers and developing your skills in a modern Managed Services environment, we’d love to hear from you. Malti Sharma, Senior Talent Acquisition Consultant – Enterprise Applications & SRG #LI-MS3   #LI-Hybrid    We are an equal opportunities employer. Please refer to our Diversity & Inclusion statement located at: Diversity, Inclusion & Belonging | Version 1 Careers  Please note: We have an internal recruitment team and do not accept agency candidates. If you want to join the team here at Version 1, get in touch with us directly!  Company Description Version 1  is a trusted technology services and digital transformation partner, helping organisations  innovate, modernise and maximise the value of their technology investments . Our expertise spans  cloud, data & AI, enterprise applications, digital transformation and managed services , supporting leading public and private sector organisations. At the heart of our Managed Services capability is the  Service Reliability Group (SRG) , delivering business-critical services across: Application Managed Services Cloud Management & Optimisation (Azure, AWS and OCI) Infrastructure & Database Managed Services Digital Workplace & Service Desk Operations Through our  ASPIRE Managed Services Framework , SRG combines  AI, automation, technical expertise and continuous improvement  to help customers improve service performance, resilience and business value. Supporting customers across  public sector, financial services and commercial organisations , our teams manage and optimise complex, business-critical technology environments while continually improving the services we deliver.