PayGo Phones Sales Manager

Employment: Permanent - Full Time Workplace: Onsite Location: Copperbelt About the role: The PayGo Phones Sales Manager, reporting to the PayGo Phones Business Manager - Zambia, will be driving phone sales, collections and entire channel operations in the country for phones sold on a Pay-As-You-Go basis (also called and recognized as the "EasyBuy" Business unit) . This is done through an extensive network of agents called “Phone Selling Agents” who sell through traded activations , P2P , door-to-door utilizing the EasyBuy technology and services that allow customers to purchase phones by paying for their devices in small instalments, thus ensuring they are highly affordable for urban , peri-urban or rural customers. The PayGo Phones Sales Manager is in charge of driving phone sales, collections and growing the distribution network sustainably with the help of his team that typically consists of Area Trade Developers and Phone Selling Agents What you would be expected to do: 1. Channel Acquisition and Development Recruit, train and onboard new phone selling agents specialised in selling Sun King phones or any other available brands with the support of Area Trade Developers Maintain a good base of phone selling agents as per set weekly, monthly and yearly goals Help develop specific agents’ categories, managing them to scale. 2. Revenue and Productivity Achieve set revenue goals on the number of units of phones sold by month and year Meet the separate specific set phone model goals, driving unique sales strategies aimed at growing each phone segment or model Maintain minimum agent productivity targets, ensuring that each agent meets their goals. 3. Portfolio Repayment Management Achievement of set monthly phones Quality of Sale goals Drive interventions that will improve agent adherence to set sales and collections guidelines that improve performance Execute phone replacement and warranty process to improve overall repayments and customer satisfaction 3. Agent Branding, Engagement and Support Ensure that all phone selling agents are properly branded with all merchandise and collateral distributed timely and effectively. Frequent agent meetings and visits to improve engagement, work on resolutions and build relationships Ensure optimum stocking, achieving set inventory levels as well as adhering to set guidelines and processes. 4. Strategic Trade and Channel Activations Together with the marketing team, plan for strategic activation and awareness campaigns to improve brand awareness and drive sales Engage the phone selling agents in planning daily localised activities that are relevant to area operations, strengths and abilities Plan for periodic campaigns and awards to motivate agents and improve channel growth and retention. 5. Team Management Optimum staffing based on projected business growth and expansions Proper and timely communication of goals to the direct reports, ensuring each one is aligned to expectation. Periodic reviews and strategy setting with teams ensuring that the channel remains on track to deliver set goals Mentoring the team and keeping them motivated for optimum performance and retention. You might be a strong candidate if you: Hold a degree in a business-related field or have a minimum of six (6) years working in a field sales role in the FMCG, microfinance, banking or telecom industries. A strong background in agent management and channel development with a bias towards devices. Are a strong team player with great people skills to mentor teams to deliver on expectations. Deep knowledge of both urban and peri-urban and rural markets. Basic digital literacy (CRM, stock tools). Strong communication and problem-solving abilities. Willingness to travel extensively (5 days/week in the field). Are comfortable working with MS Excel and PowerPoint. What we offer (in addition to compensation and statutory benefits): A platform for professional growth in a rapidly expanding, high-impact sector. Immerse in a collaborative culture, energized by employees of Sun King who are collectively motivated by fostering a transformative, sustainable venture. A genuinely global environment: Engage and learn alongside a diverse group from varied geographies and backgrounds. Tailored learning pathways through the Sun King Center for Leadership to elevate your leadership and managerial capabilities.