Payments and Cards Officer

Employment: Full-time Experience: Entry level Education: High School or equivalent About Eziway Australian-founded in 2007, Eziway is a growing salary packaging provider with nearly 120 people partnering with 500+ employer groups across every state. Our people aren't just employees — they're the reason we succeed. The Role This is a detail-driven, process-focused role sitting within our Salary Packaging Operations team. As Payments & Cards Officer, you'll keep the daily rhythm of Eziway's payment processing and card management running smoothly — accurately, on time, every time. If you're someone who takes pride in precision and thrives in a structured environment, this role is for you. How You'll Work Reporting to the Salary Packaging Manager, you'll work closely across: Cards Team — Day-to-day card operations, cancellations, exceptions and card stock management Salary Packaging — Payment processing, reconciliation and resolving discrepancies IT & Software — System queries, card provider ticketing and troubleshooting Clients & Employers — Responding to payment and card enquiries within 24 hours Requirements What You'll Own A defined set of daily and ongoing responsibilities — real ownership from day one. Daily Payments — Process employer deposits, payment batches and bank reconciliation before midday Card Management — Cancellations, exceptions, reactivations and malfunctions end-to-end Card Stock — Monitor stock, order renewals and track dispatch via Australia Post Superannuation & Novated — Generate super files and process weekly novated lease finance payments EML Disbursement — Monitor the account, resolve issues and run balance reports Client Enquiries — Respond to payment and card queries by phone and email within 24 hours What We're Looking For Experience in an administration, payments or accounts role Strong attention to detail with accurate data entry and reconciliation skills Confident communicator, comfortable handling client and employer queries professionally Highly organised with the ability to juggle multiple tasks to tight daily deadlines Proficient in Microsoft Office Suite with strong numerical skills Benefits What's in it for you A 35 hour week, 9-5 - because your time outside work matters too Work close to home, skip the city traffic Free onsite parking, one less thing to think about A team that actually feels like a team Genuine career growth in a business that's still scaling Access to an Employee Assistance Program If you have any additional questions, please contact our HR team on hr@eziway.net.au . We use AI-powered tools (including transcription and automated note-taking) during portions of our interview process to support a consistent and thorough candidate experience. Candidates who require alternative accommodation may request it at any stage of the recruitment process. Eziway is committed to building diverse, equitable, and inclusive teams. We welcome applications from candidates of all backgrounds, identities, and experiences, and all qualified applicants will be considered without regard to race, gender, age, disability, religion, sexual orientation, or any other protected characteristic. *Please note, applicants must have the right to work in Australia. As part of the recruitment process, you may be required to undergo a police and medical check for security clearance pertaining to specific job requirements.