Payments Associate

Employment: Full-time Experience level: Associate Job Description To be part of the Payments team in meeting the Daily task as stated in Job responsibilities. You Will: Should be a point of contact for Customer enquiries, internal team enquires and Payment Service Provider (PSP)inquiries. Provide timely resolution for all the escalated contacts (transactions, tickets, issues alerts & others) Review and process all withdrawal requests as per Standard Operating Procedure· Proactively monitor failed payments and reconcile the same before reprocessing or cancel. Ensure payments made to processing centres and e-wallets are sent successfully and within time frames· Collaborate with internal operational teams & cross-functionally to understand and resolve payments related issues. Review & provide end to end resolution of all internal inquiries. Dispute credit/debit chargeback cases with appropriate responses based on network guidelines to recover & prevent losses. Monitor deposits and withdrawals functioning, report any technical issues. Contribute to continuous process improvement Qualifications You Have: Should be a point of contact for Customer enquiries, internal team enquires and Payment Service Provider (PSP)inquiries. Provide timely resolution for all the escalated contacts (transactions, tickets, issues alerts & others). Review and process all withdrawal requests as per Standard Operating Procedure· Proactively monitor failed payments and reconcile the same before reprocessing or cancel. Ensure payments made to processing centres and e-wallets are sent successfully and within time frames· Collaborate with internal operational teams & cross-functionally to understand and resolve payments related issues. Review & provide end to end resolution of all internal inquiries. Dispute credit/debit chargeback cases with appropriate responses based on network guidelines to recover & prevent losses. Monitor deposits and withdrawals functioning, report any technical issues. Contribute to continuous process improvement Additional Information Benefits At Entain India, we offer a package and the support people need to make an impact. Join us, and a great compensation package is just the beginning. You can expect to receive benefits like: Safe home pickup and home drop. A regular bonus and great pension. 24 days annual leave. Extra paid leave, including wellbeing and development days. Life assurance and Income Protection. Private healthcare and wellbeing support. INR 3,000 per month Communication allowance. Up to INR 16,000 per year in Crèche expenses (children under 3). How we use Artificial Intelligence (AI) in recruitment We may use approved AI tools to make recruitment simpler and more efficient, while keeping people at the heart of what we do. These tools support our teams and give them more time to focus on you. Fairness, transparency and trust Our recruiters and hiring managers oversee how we use AI and remain responsible for hiring decisions. These tools support administrative aspects of the recruitment process, giving our teams more time to focus on you We're open about its use and handle your information following our Job Applicant Privacy Notice. AI supports our decisions, it doesn't make them. Equal Opportunities . If you need any reasonable adjustments at any stage of the recruitment process, please contact us and we'll support you. We're committed to creating a diverse, equitable and inclusive workplace where everyone feels valued, respected and able to be themselves. We're an equal opportunities employer . We welcome applications from everyone and we do not discriminate based on age, disability, gender or gender reassignment, pregnancy or maternity, race, religion or belief, sexual orientation, marriage/civil partnership, or any other basis. We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally. Company Description About Entain India There's nothing like a career at Entain India. We're the technology powerhouse helping Entain – a world leader in sports and gaming – create products and experiences used by millions of customers across the globe. Whether you're an engineer, product owner or customer care professional, unlock a world of new possibilities – for you and the future of sports and gaming.