Portfolio Growth Officer

Employment: Full-time Experience: Mid-Senior level Education: Bachelor's Degree About the company FairMoney is a pioneering mobile banking institution specializing in extending credit to emerging markets. Established in 2017, the company currently operates primarily within Nigeria, and it has secured nearly €50 million in funding from renowned global investors, including Tiger Global, DST, and Flourish Ventures. In alignment with its vision, FairMoney is actively constructing the foremost mobile banking platform and point-of-sale (POS) solution tailored for emerging markets. The journey began with the introduction of a digital microcredit application exclusively available on Android and iOS devices. Today, FairMoney has significantly expanded its range of services, encompassing a comprehensive suite of financial products, such as current accounts, savings accounts, debit cards, and state-of-the-art POS solutions designed to meet the needs of both merchants and agents. FairMoney thrives on its diverse workforce, bringing together talent from over 27 nationalities. This multicultural team drives the company’s mission of reshaping financial services for underserved communities. To gain deeper insights into FairMoney’s pivotal role in reshaping Africa’s financial landscape, we invite you to watch an informative video . Job Description: We are looking for a highly motivated and results-driven Portfolio Growth Officer to join our team. As a Portfolio Growth Officer, your primary role will be to convert inactive merchant accounts and unused credit capacity into a healthy, revenue-generating portfolio. Success requires more than contacting merchants or completing one-off drawdowns. The Officer must rebuild engagement, support genuine financing needs, encourage repeat usage, and maintain acceptable repayment quality. Roles and Responsibilities: Own assigned zero-utilised, dormant, suspended, underutilised and growth-potential merchants as the primary relationship manager. Diagnose inactivity by reviewing each merchant’s business condition, financing needs, facility usage, repayment history, restrictions and previous engagement. Prioritise commercially viable merchants and execute reactivation plans that drive first drawdown, repeat usage and sustainable utilisation. Conduct targeted field visits to verify businesses, rebuild relationships and resolve issues requiring physical intervention. Coordinate with Retention, Operations, Credit and Risk to resolve KYC, documentation, repayment-instrument and account-restriction blockers. Manage early-stage repayments, escalate delinquency under approved DPD rules and suspend utilisation activity where credit concerns exist. Maintain accurate portfolio records, protect merchant information and prevent token drawdowns, artificial inactivity resets and control breaches. Requirements Bachelor’s degree or HND in Business, Finance, Economics, Marketing or a related discipline. At least 3 years experience in relationship management, field sales, SME lending, portfolio management or financial services. Good understanding of merchant businesses, working-capital cycles, customer activation and repayment management. Demonstrated ability to diagnose customer problems, manage objections and convert opportunities into measurable commercial outcomes. Strong communication, negotiation, relationship-management and field-execution skills. Ability to use Excel, CRM systems and performance trackers accurately. Willingness to travel regularly and work across assigned commercial territories. Performance will be assessed through: Reactivation of zero-utilised and dormant merchants. First and repeat drawdown conversion. Sustainable growth in utilised balances and collected revenue. Repayment quality following reactivation. Speed and quality of blocker resolution. Reduction in repeated inactivity across the assigned portfolio. Accuracy of records, field productivity and compliance with approved controls. Benefits Private Health Insurance Performance Bonus Pension Plan Training & Development Recruitment Process: A screening call with a member of the recruitment team for 30 minutes. Technical interview with the hiring manager for 30 to 60 minutes.