Product Expert

At Text, we build global customer service products used by thousands of companies worldwide. We move fast, but never at the expense of clarity or good judgment. We’re now looking for a Product Expert to be the dedicated front line for our customers, most of whom are US e-commerce businesses. You’ll own the customer relationship from the first conversation through setup, activation, purchase and renewal, and you’ll still handle the support cases that arrive along the way. This role is for someone who combines product expertise with a commercial mindset and a solid support foundation. Someone who sees a wide scope as an opportunity, not a burden, and who treats a customer’s problem as their own. If you’re looking for a role where one person truly owns the customer outcome, and where you can show real business impact - we’d love to talk.