Product Owner (Support & Moderation Platform)

appflame — a Ukrainian IT company building world-class products: Hily, Taimi, AdConnect. Who we are today: 7 years on the market, 500+ employees, offices in Kyiv, London, and Limassol, plus a coworking space in Warsaw. In 2025, appflame ranked 5th among Ukraine's 50 best employers according to Forbes and won in the "Place for Growth" category. Our apps Hily and Taimi are among the Top 5 dating apps in the U.S ., with over 70 million users. AdConnect and Mailkeeper build and scale our own B2B and B2C solutions. Our mission: Flame up the world with Ukrainian products. Our goals: Reach the top 5 product companies in the world. Become a unicorn — and turn Ukraine into a country where unicorns are born and thrive. We're looking for daring, ambitious, and "a little crazy" people — those who love building real products and dream of launching cool startups. You have the ambition; we have the conditions to make it happen. You will: Own the internal support and moderation platform end-to-end, including vision, roadmap, priorities, and results. Run one backlog for the helpdesk, chat, moderation, QA, and reporting tools, and decide what gets built and in what order. Collaborate with other products across the company to launch features together, improving the experience of millions of users. Define the success metric for every release, such as cost per contact, handling time, deflection, moderation speed, or accuracy, and check afterward whether it moved. Work closely with agents, moderators, and team leads to understand their workflows and turn their pain points into product decisions. Integrate AI to automate repetitive work, increase cost efficiency, and improve user experience. Lead a team of developers and project managers, keeping everyone moving toward the same goal. We'll have a match if you: Have 2+ years of experience owning a product end-to-end, accountable for outcomes, not just delivery. Have experience with internal, B2B, or operational tools. Have a solid understanding of support or moderation operations, including queues, SLAs, routing, QA, and what one extra click costs across a 24/7 shift. Have hands-on experience shipping AI or automation features and measuring their impact on quality, not just volume. Have strong prioritization skills and the business judgment to weigh development cost against impact. Have the technical confidence to discuss architecture, trade-offs, and tech debt with engineers as a peer. Have clear, structured communication and the ability to lead people without needing formal authority. Have English at an Advanced (C1) level. Have strong analytical skills to build a data-driven product and make decisions based on data. Will be an advantage: Experience with a helpdesk platform, such as Zendesk, Intercom, Freshdesk, or an in-house solution. Background in consumer apps with user-generated content. Experience managing and leading teams. What we offer: Work Choose where you work best. Join our modern office with all the office benefits, or work remotely with modern equipment and a budget to set up your home workspace. Health & Wellbeing Medical insurance in Ukraine or healthcare compensation abroad. Unlimited paid sick leave and 31 paid vacation days, including public holidays. Benefits Cafeteria budget. Additional on-site health and wellness benefits for office-based teammates. Learning & Growth Competitive compensation and regular salary reviews. Personal Learning Budget. English lessons and Speaking Club. Corporate library and learning platforms. Career Maps, rotation opportunities, and knowledge-sharing. Community Team buildings and regular corporate events. Interest-based communities. Online and offline team activities. appflame Foundation Since the beginning of the full-scale invasion, appflame Foundation has supported Ukraine and our military teammates. Extra Perks Corporate discounts across a wide range of brands and services. Really fiery referral bonus program. Why appflame? Build Ukrainian products that compete with the best players on the global market. Bring your own ideas to life instead of being a cog in the system. Direct contact with Snapchat, Facebook, Google, and Apple, and access to their best practices. Work with a global market and a massive audience. A team of like-minded people focused on results. Well-established processes and real opportunities to grow within the company. Transparent evaluation based on personal performance indicators. Join our team — it's going to be hotter than you can imagine. We are against all types of discrimination, bullying, and stereotypes. We provide equal employment opportunities regardless of race, skin color, religion, gender, sexual orientation, gender identity, age, marital status, health status or any other characteristics.