Professional Services Delivery Manager

Employment: Full-time Experience level: Mid-Senior Level Job Description The Professional Services Delivery Manager supports the organization by managing a team of consultants.  Creating and executing of efficient personnel management plans is the primary responsibility for the Delivery Manager. Assist in improving existing project delivery processes and procedures, maintaining a high-level of customer satisfaction, improve technical and soft skill training for the consultants and help in hiring new candidates.  This position focuses on finding and implementing practical ways to enhance our service offering. Manage the team to delivery projects with a high level of expertise, in a timely manner, providing the highest value for our customers, and maintaining good communication throughout the delivery process. Create and execute efficient personnel management plans Keep consultants utilization at a high level to meet annual objectives Improve the skills of our Professional Services consultants Maintain and increase the technical certification of the consultants on the team Maintaining a good relationship with all customers Strive to continuously improve our current service offerings Help develop additional service offerings to enhance our value Manage customer escalations Always strive to improve the project delivery process and reporting structure Have 1:1 meetings with your consultants Identify challenges, current and future needs with skills, promotion, and role changes Be a key player by sharing your opinion and thoughts on management discussions Be proactive and innovative Help with consultant recruitment and hiring Qualifications Experience in managing a team of technical consultants or engineers Strong customer service, project management, and quality control skills Good resource planning skills Excellent leadership and customer service skills Strong teamwork skills and attention to details Experience with Check Point products is preferred Bachelor’s degree is a plus Good experience using standard business applications and software Ability to manage conflicts and have better decision-making skills Capacity to train team members Excellent verbal and communication skills Must be eligible to work in the US without sponsorship from an employer now or in the future. EOE M/F/Veterans/Disabled Additional Information All your information will be kept confidential according to EEO guidelines. Company Description At Check Point, what you do matters. Every day, we protect over 100,000 organizations worldwide from increasingly sophisticated cyber and AI-driven threats, securing their AI transformation. Our prevention-first approach safeguards hybrid networks, cloud environments, digital workspaces, and AI systems, stopping attacks before they happen. This is where innovation meets real-world impact. You’ll help customers across industries operate with confidence in a rapidly changing digital world, working alongside smart, curious people who take ownership, challenge assumptions, and solve complex problems. We’re proud to be recognized by TIME, Newsweek, and Forbes for excellence and workplace culture. What really sets Check Point apart is the opportunity to grow, contribute, and help companies navigate their AI transformation securely. If you’re excited to work at the forefront of AI-driven security on a global scale, this is the place to do it.