PSP Support Agent – Junior

Overview: SOFTSWISS is hiring a PSP Support Agent to join our PSP Support Team. You’ll support and maintain stable payment operations to ensure reliable transaction processing across payment systems. Purpose of the Role: Your work will impact payment performance and issue resolution by minimising disruptions and improving the overall reliability of payments flow. Key Responsibilities: Process customer and payment system requests via the Jira helpdesk and email. Monitor and maintain the stability of payment systems. Work directly with payment systems. Analyse payment-related incidents, identify recurring patterns, and prepare corresponding reports. Collaborate with internal teams (2nd Line Support, Finance, Account Managers, B2C, etc.). Work on a 2/2 shift schedule (12-hour shifts, including 2–4 night shifts per month). Required Experience: Higher or incomplete higher education (preferably with a technical background). English proficiency at B2 level or higher. Russian proficiency at C1 level or higher. Experience working with payment systems is preferred. Hands-on experience providing support via a helpdesk system is desirable. Background in technical support (1st or 2nd line) will be an advantage. Basic knowledge of web architecture will be a plus. Our Benefits: Full-time remote work opportunities and flexible working hours Private insurance Additional 1 Day Off per calendar year Sports program compensation Comprehensive Mental Health Programme Free online English lessons with a native speaker Generous referral program Training, internal workshops, and participation in international professional conferences and corporate events