Scrum Master, Level 17 - EN 596

Employment: Full-time Education: Bachelor's Degree Application deadline: October 22, 2026, 12:00PM ET Join the EDC Team! At EDC, we support Canadian businesses to succeed globally. We provide the financial tools and expertise they need to explore new markets, reduce risks, all towards the goal of making Canada and the world better through trade. Position: Scrum Master (Agile Project Manager), Level 17 Employment Type: Permanent Compensation Details: Scrum Master 17: Salaries typically range from $84,698 to $112,931 annually, based on qualifications and experiences, plus a performance-based incentive. Location: Export Development Canada operates in a hybrid work environment, with a current requirement to work from the office three days per week (subject to change). This role will be performed from EDC’s headquarters in Ottawa. Relocation assistance is available for candidates who meet the eligibility criteria. Internal Employees, please consult the ServiceNow article entitled Internal movements – what you need to know. About EDC: At Export Development Canada (EDC), we empower Canadian businesses to succeed globally. As a financial Crown corporation, we offer innovative financial solutions and expert insights to help businesses explore new markets, mitigate risks, and achieve growth. Why Join EDC? Comprehensive Benefits: EDC offers a competitive compensation & benefits package, work-life balance, & the opportunity to help make Canada and the world better through trade. Work-Life Balance: EDC offers a competitive compensation package & work-life balance. We have hybrid work options, 3 to 4 weeks paid vacation, a corporate closure period, summer early Friday’s & no meeting Fridays. Professional Development: Take advantage of our continuous learning opportunities, including training programs, workshops and language training. Inclusive Culture: Be part of a diverse and inclusive workplace that champions employment equity & values diversity of ideas, strengths, & backgrounds to succeed. Wellness Programs: Access to wellness initiatives, mental health support, and fitness programs to keep you healthy and happy. Community Engagement: Participate in volunteer opportunities and give back to the community through our various social responsibility programs. Team Overview: The Digital & Technology Solutions (DTS) group under the leadership of the Chief Information Officer was established in 2023 with the mission of empowering our customers and colleagues to take on the world, by seamlessly delivering secure and reliable digital experiences. Digital & Technology Solutions has set out to achieve the following objectives for EDC: Define, execute, and sustain the integrated technology target state, target data model and technology operations required to enable EDC’s 2030 business transformation. Establish and manage the rolling 3 Year Digital Roadmap that sequences the technology outcomes required to achieve the technology target state and facilitate its execution across all domains in the organization. Keep pace with industry trends and emerging technologies, ensuring EDC has access to the digital technology tools it needs to stay relevant in the market and grow Canadian global trade. Lead and ensure integrated digital, data, infrastructure, and cybersecurity implementations to create excellent customer, user, and employee experiences. The Enterprise Data Operations & Technology (EDOT) team continues to strengthen EDC’s enterprise data ecosystem by delivering, operating, and modernizing the platforms and data capabilities that enable secure, trusted, and accessible data across the organization. The team supports reliable delivery and operations across the Enterprise Data Platform (EDP) through strong delivery practices, platform management, data solutions, monitoring, and continuous improvement. The Scrum Master (Agile Project Manager) supports the team’s ability to deliver on their committed goals and operational responsibilities. The successful candidate will help teams learn and adopt delivery and operational best practices, facilitate agile events, and remove impediments. This individual is also a personal coach for team members and an innovator who constantly seeks continuous improvement and builds high performing teams. What you will be doing: Agile Delivery Planning & Team Facilitation: Lead scrum ceremonies and facilitate planning, prioritization, and execution activities. Support the development and delivery of annual OKRs and quarterly delivery plans, ensuring alignment between business priorities and team commitments. Manage dependencies, remove impediments, facilitate problem-solving, collaboration, conflict resolution and enable teams to deliver against agreed objectives and timelines. Delivery Management & Execution Oversight: Maintain delivery plans and Roadmaps, monitor progress against milestones, coordinate cross-team activities, and provide clear status reporting to support successful delivery of business and technology outcomes. Prepare and coordinate the completion of various data and analytics reports. Data Operations & Service Management Support: Support the intake, triage, prioritization, and coordination of data incidents, Service Now requests, business intakes, vulnerability management and operational issues. Assist teams with change management activities, including impact assessment, readiness, communication, and coordination to minimize disruption to data services. Risk, Issue & Dependency Management: Identify, track, and manage risks, issues, dependencies, and constraints. Facilitate resolution through collaboration, escalation, and mitigation planning to minimize delivery impacts. Stakeholder Management & Governance: Build strong relationships with business, technology, vendor, and executive stakeholders. Manage expectations, facilitate alignment, and ensure visibility into delivery progress, risks, decisions, and priorities. Continuous Improvement: Promote continuous improvement by identifying opportunities to enhance team effectiveness, delivery practices, and operational processes. Review existing operations in own area of work and implement innovation processes to generate new ideas and ensure continuous improvements are delivered. Team Collaboration & Enablement Foster collaboration, transparency, and knowledge sharing within and across teams. Clarify team objectives and interdependencies while empowering teams to take ownership of their delivery outcomes. Clearly frame team's purpose and create space for the team to operationalize as they see fit. What we are looking for: Undergraduate Degree in Computer Science, Engineering, Commerce or Business Administration. Minimum 5 years’ experience as a Scrum Master or Agile Project Manager. Minimum 2 years of experience supporting project delivery and operational activities in a technology environment. Intermediate knowledge of the software development lifecycle (SDLC), Agile principles, DevOps and the Scrum and Kanban Frameworks. Basic understanding of cloud-based data platforms and how data solutions are delivered and operated. What will make you stand out: Scrum Master and/or PM certification (e.g. PMP, PMI-ACP, CSM, DASSM). Knowledge of AzureDevOps and Planview applications. Project management, technical business analysis or business systems analysis experience. Working knowledge of ITIL practices and ServiceNow (ITSM) to support incident, request, change, and service management processes. Reporting analytics experience with PowerBI, MS Fabric, Azure Databricks, Purview, Azure Cloud Engineering and Profisee considered an asset. Bilingual in both official languages (English and French). Eligibility: EDC is committed to Fair Employment Practices and preference will be given to a candidate who is able to work legally in Canada at the time of application (Canadian Citizens or Permanent Residents). Candidates must meet the requisite government security screening requirements. Internal applicants must also meet EDC's eligibility criteria for applying to internal opportunities. For more information, please refer to Section 2.1 in the Talent Acquisition Standard, available on LINK under the Resources tab in the Policies & Procedures section.  This position is open to individuals who meet all the essential criteria outlined above and submit their applications by the closing date. Ready to make a difference? This is your chance to join a dynamic, growing team and leave your mark on our organization, development finance, and the world. Apply today! Want to learn more about EDC? Check our website at https://www.edc.ca EDC's Commitment to Employment Equity Export Development Canada (EDC) is dedicated to fostering employment equity and building a diverse workforce. We are committed to creating a safe and inclusive environment that respects people from all cultures, backgrounds, and abilities. At EDC, we nurture a culture of inclusion and belonging where everyone has equal opportunity to grow, develop, succeed, and be their truest selves. We actively encourage applications from women, Indigenous peoples, visible minorities, persons with disabilities, and members of the 2SLGBTQI+ community. Your application must clearly demonstrate how you meet all the requirements. We thank all applicants' interest in a career at EDC; however, only those selected for an interview will be contacted. Please note that qualified candidates may be considered for similar roles at this level within EDC. EDC recognizes that disclosing the need for accommodations can be a personal matter. Please know that as an organization, we are committed to maintaining confidentiality and ensuring that any accommodations provided are tailored to support your needs. Our aim is to ensure you have a comfortable and positive experience throughout the recruitment process, so please do not hesitate to contact us directly for any accommodation requests at accessibility@edc.ca . We are here to support you every step of the way. Privacy Notice By applying for this job you acknowledge that you have read and understood EDC’s Privacy Notice for Job Applicants , which outlines how we collect, use, retain, and safeguard personal information during the recruitment process, as well as your rights of access and correction.