Posted 24 d agoFirst seen 7 h ago
Senior Applications Support Specialist
Posted by Ensono on 12 October 2026, 24 days ago. Still on their Greenhouse board when we checked 7 min ago.
What the posting is about
Lead major incident bridges, handle L3 escalations, and perform deep diagnostics. Apply SRE principles and improve application reliability. Mentor L1/L2 teams and act as a trusted technical advisor.
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Read out of the posting
Levelsenior
Experience asked7+ years
EmploymentNot stated
LocationPune, India
Work arrangementNot stated
Visa sponsorshipNot stated
SalaryNot extracted, check the posting
Posted2026-10-12
Found viagreenhouse, direct from their system
We saw it 24 days after it went up.
The posting, as the company wrote it
Key Responsibilities
Incident & Problem Management
Lead major incident (MI) bridges and restore service with minimum business impact.
Handle all L3 escalations , perform deep diagnostics across Java, JVM, middleware, OS, and infra.
Own technical RCAs , drive long‑term and systemic remediation.
Identify recurring failure patterns and risks.
Reliability Engineering
Apply SRE principles : SLIs/SLOs, error budgets, resilience patterns.
Tune JVM parameters , analyze thread/heap dumps, and improve performance.
Influence application architecture for fault tolerance, scalability, and recoverability .
Validate DR readiness , failover behavior, and resilience testing outcomes.
Change, Release & Risk
Provide technical approval and risk assessment for high-risk changes.
Enforce operational readiness for new apps and major releases.
Ensure changes meet audit, compliance, and regulatory expectations .
Automation, Monitoring & Observability
Build advanced automation using Shell/Python/PowerShell .
Develop frameworks for health validation , automated recovery, and compliance checks.
Define observability standards; optimize alerts and improve MTTR .
Leadership & Mentorship
Mentor L1/L2 teams; review and approve runbooks, SOPs, and KB articles.
Act as a trusted technical advisor to stakeholders and leadership.
Skills & Qualifications
Technical (Mandatory)
Strong knowledge of application architecture, distributed systems, and middleware .
Java expertise : JVM internals, GC, memory management, thread/heap dump analysis, performance tuning.
.Net -- CLR internals, garbage collection, memory management, thread/dump analysis, and application performance tuning.
Strong Unix/Linux , networking basics, and advanced scripting ( Shell/Python/PowerShell/VBS ).
Advanced SQL and understanding of databases; Autosys (or equivalent scheduler).
Handson with observability tools : Splunk, AppDynamics/Dynatrace, ELK, Grafana, Prometheus.
Reliability & Operations
Major incident leadership, deep RCA, change/release readiness, DR & resilience engineering.
Experience in regulated production environments .
Soft Skills
Strong technical leadership and decision‑making.
Clear communication during high‑pressure incidents.
Ownership mindset and business awareness.
Experience & Education
7–12+ years in Application Reliability, Production Support, SRE, or platform operations.
Bachelor’s degree in Computer Science/Engineering or equivalent.
ITIL, cloud, or industry certifications (preferred).
Banking/financial domain experience (preferred).
Working Conditions
On‑call and after‑hours support as required.
Fast‑paced environment with multiple priorities.
Hybrid working model
Copied from Ensono’s own board, not rewritten.
Also open at Ensono
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